Venue Presentation Manager in Newbury

The Venue Presentation Supervisor is responsible for supporting the Venue Presentation Manager, in the effective and efficient delivery of venue presentation and cleaning operations across Newbury Racecourse. This includes day-to-day (D2D) operations, race-day events, deep cleans and other cleaning services required by the client.

The role is a hands‑on operational management position, requiring an active presence across the venue to supervise frontline teams, coordinate staffing and resources, maintain high standards of cleanliness and presentation, and ensure operational tasks are completed efficiently and safely. The postholder will work closely with the Venue Presentation Manager to implement operational plans, monitor service delivery and resolve day‑to‑day challenges.

The successful candidate will lead by example, ensuring that all staff work together as one team to enhance the customer experience, from the preparation of the venue through to the completion of each event. They will support the recruitment, training and development of operational staff, promote high standards of customer service and ensure compliance with company procedures, health and safety requirements and client expectations.

The role requires flexibility in working patterns, including evenings, weekends and race days, to meet the operational demands of Newbury Racecourse. The postholder will take ownership of frontline operational delivery, providing the Venue Presentation Manager with effective support in managing the contract and ensuring the consistent delivery of a safe, efficient and high-quality service.

• Demonstrable experience in cleaning operations, venue presentation, facilities management, events or a similar operational environment.
• Experience supervising and coordinating frontline teams, with the ability to motivate colleagues and maintain high standards of performance.
• Strong organisational skills, including the ability to allocate workloads, manage staffing levels and coordinate operational resources.
• Strong customer service skills, with the ability to respond to and resolve issues involving employees, clients and other stakeholders.
• A proactive, hands‑on approach, with the ability to work independently and make effective operational decisions.
• Good verbal and written communication skills.
• Basic computer skills, including the ability to complete rotas, reports, checklists and other operational documentation.
• Understanding of health and safety requirements, safe working practices and company procedures.
• Ability to work flexibly, including evenings, weekends and race days, in line with operational requirements.
• A team player with the ability to adapt to changing priorities and support colleagues in achieving operational objectives.
• Experience working within a racecourse, stadium, events venue or large public‑facial facility.
• Experience of both day‑to‑day cleaning operations and race‑day or event delivery.
• Relevant cleaning, facilities management or supervisory qualifications.
• Holds IOSH or NEBOSH certification, or equivalent health and safety training.
• Knowledge of quality assurance, environmental management and safe systems of work.
• Experience of workforce planning, agency staff coordination and consumables management.

Responsibilities

• Support Venue Presentation Manager in the day‑to‑day management and delivery of venue presentation and cleaning operations across Newbury Racecourse.
• Take a hands‑on role in supervising operational teams, allocating tasks and ensuring work is completed efficiently and to the required standards.
• Support the planning and delivery of race‑day and event operations, including staff deployment, pre‑event preparation and post‑event cleaning.
• Conduct regular site inspections to monitor cleanliness, presentation and service standards, ensuring issues are resolved promptly.
• Lead by example, promoting teamwork, professional conduct, high uniform standards and excellent customer service.
• Assist with staff recruitment, induction, training, attendance monitoring and performance management.
• Coordinate staffing levels, agency workers, equipment and consumables to ensure resources are used effectively.
• Respond to operational issues and customer requests, escalating significant concerns to the Venue Presentation Manager where appropriate.
• Maintain effective communication with racecourse departments, hospitality teams and other stakeholders to ensure smooth operational delivery.
• Support the completion of operational reports, audits, rotas and documentation to monitor service delivery against client expectations and KPIs.
• Ensure all operational activities comply with company policies, site procedures and health and safety requirements.
• Identify opportunities to improve operational efficiency, presentation standards and the overall customer experience.

Quality, Environment & Safety Responsibilities

• Ensure company policies, procedures and relevant health and safety requirements are followed across all areas of responsibility.
• Monitor cleaning and presentation standards through regular inspections and audits, ensuring corrective actions are completed promptly.
• Ensure staff complete required inductions, training and toolbox talks, maintaining accurate records where required.
• Promote safe working practices, ensuring hazards, accidents and incidents are reported and appropriate action is taken.
• Ensure cleaning equipment, chemicals and materials are used, stored and maintained safely.
• Support waste management and sustainability initiatives, ensuring staff follow agreed environmental procedures.
• Monitor service delivery against agreed client standards, SLAs and KPIs, reporting concerns and improvement opportunities to the Venue Presentation Manager.
• Promote a positive health and safety culture, encouraging all staff to take responsibility for maintaining a safe working environment.

Our goal is to ‘Lead our industry as its most trusted and respected partner of event and facility services’. Our values underpin our goal and are central to who we are at Cirka; they guide our behaviour, decision making and how we interact with our customers, clients, business partners and each other.

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