At a Glance
- Tasks: Support order processing and customer queries while ensuring smooth operations.
- Company: Join a forward-thinking company focused on sustainability and innovation.
- Benefits: Gain valuable experience, training, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Be part of a team that values your input and fosters growth.
- Qualifications: GCSEs in English and Maths required; enthusiasm and teamwork are key.
The predicted salary is between 18000 - 25000 £ per year.
Provide end‑to‑end administrative and customer support across the order lifecycle. This role ensures accurate order processing, clear customer communication, and efficient coordination between internal teams to deliver a seamless and traceable operational workflow while maintaining high customer satisfaction.
What You'll Do
- Order Processing & Administration
- Process sales orders, purchase orders, and vendor orders accurately and in a timely manner.
- Maintain ERP data accuracy (customer details, item updates, order status).
- Validate stock availability and flag discrepancies.
- Liaise with the warehouse to ensure correct pick, pack, and dispatch activities.
- Support invoicing, dispatch notes, delivery tracking, and documentation.
- Assist with reporting on daily workflow, backlog, and completed tasks.
- Collate and manage data requirements for compliance (e.g. Climate Essentials).
- Provide general coordination support across departments.
- Produce weekly and monthly operational reports.
- Customer Support
- Handle inbound customer queries via phone, email, marketplaces, and customer platforms.
- Provide order updates, returns guidance, and basic technical support where appropriate.
- Manage after‑sales issues including DOA, missing or incorrect items.
- Log and process RMAs, coordinating with Finance and Warehouse teams for resolution.
- Maintain accurate customer communication logs and service documentation.
- Escalate complex or high‑risk issues to the Operations Manager.
- Support customer satisfaction tracking and service performance monitoring.
- Cross‑Team Support & Coverage
- Provide daily workflow cover for Operations and Customer Teams.
- Support non‑technical quote requests where required.
- Facilitate communication with Cisco and other vendors where necessary.
- Ensure smooth coordination between Sales, Operations, Warehouse, and Customer Service teams.
Skills Required
- Office Packages
- General IT literacy
Qualifications Essential
- GCSEs including English Language and Maths – A*‑C/9‑4 or equivalent
Working Arrangements
- Working Week: Monday to Friday, 8:00am to 4:30pm
- Expected Duration: 1 Year 6 Months
- Number of Positions Available: 2
- Training Provider: BPP PROFESSIONAL EDUCATION LIMITED
Level 3 AI & Data Foundations Apprentice (Circularity First) employer: CIRCULARITY FIRST LTD
At Circularity First, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work environment. Our commitment to employee growth is evident through comprehensive training opportunities and a culture that values innovation and teamwork. Located in a vibrant area, we offer competitive benefits and a chance to make a meaningful impact in the field of sustainability while ensuring high customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 AI & Data Foundations Apprentice (Circularity First)
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like CIRCULARITY FIRST LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like CIRCULARITY FIRST LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Level 3 AI & Data Foundations Apprentice (Circularity First)
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at CIRCULARITY FIRST LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join CIRCULARITY FIRST LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at CIRCULARITY FIRST LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by CIRCULARITY FIRST LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at CIRCULARITY FIRST LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
