At a Glance
- Tasks: Drive success for enterprise accounts and lead hands-on electronics design projects.
- Company: Join a cutting-edge tech company transforming hardware engineering.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Dynamic role with frequent customer interaction and excellent career advancement potential.
- Why this job: Make a real impact by empowering engineers to excel with innovative tools.
- Qualifications: Background in electronics engineering and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
As Enterprise Customer Success Manager, you will drive the success and adoption of Circuit Mind's enterprise accounts, working closely with our Sales team to support retention, renewals and growth. Your mission is to ensure that our enterprise customers realise the full value of the Circuit Mind platform turning their hardware engineering teams into power users who consistently deliver faster, better circuit board designs. This is a hands‑on role that sits at the intersection of deep electronics engineering knowledge and commercial customer leadership.
Because you have designed and led electronics teams yourself, you will speak the language of our customers' engineers, understand their real design challenges, and earn their trust as a genuine peer rather than an account manager. You will not only guide customers, you will roll up your sleeves and run electronics design projects across our platform yourself, using that credibility to drive adoption, expansion and advocacy across the enterprise. This role involves frequent travel to work closely with customers on their sites.
Key Responsibilities
- Strategy & account leadership
- Build trusted, senior‑level relationships with engineering leaders and decision‑makers, and set a compelling vision for their AI‑powered hardware development process.
- Own customer success plans and run business reviews (MBRs/QBRs) that demonstrate ROI and progress against agreed value milestones.
- Research customer workflows and run workshops to surface high‑impact automation opportunities in their electronics development process.
- Partner with Sales to support retention, renewals and expansion (cross‑sell and upsell), and provide accurate reads on account health.
- Act as the voice of the enterprise customer internally, prioritising the feature developments that matter most to our largest accounts.
- Delivery & enablement
- Deliver design and review projects on behalf of customers, running their electronics projects end‑to‑end on the Circuit Mind platform and owning execution yourself to prove out superior outcomes.
- Enable customers to run their own design and review projects, coaching and supporting their engineers hands‑on while they own and execute the work themselves.
- Develop and project‑manage customer implementation plans, tracking progress against clear value milestones.
- Develop and run training, onboarding and change‑management programmes that give customers the confidence to run the platform independently with their own teams.
- Work with Circuit Mind's product and electronics engineering teams to troubleshoot customers' design issues and unblock users.
- Partner with product teams and customers' electronics, IT and security organisations to integrate the platform into their design workflows while meeting enterprise requirements.
- Travel frequently to customer sites to work alongside their engineering, technical and leadership teams.
Required Skills and Qualifications
- A background as an electronics engineer, ideally progressing into an electronics engineering manager or team lead role i.e. you have designed circuit boards yourself and led others who do.
- Strong ability to understand user needs and challenges and to devise and articulate tailored solutions.
- Excellent communication and stakeholder‑management skills, comfortable engaging both hands‑on engineers and senior executives.
- A commercial mindset with a track record of driving retention, expansion or growth.
- Strong attention to detail and a thorough understanding of electronics design principles.
- Deep experience with ECAD tools and modern electronics design workflows.
- Willingness and ability to travel frequently to customer sites.
Nice to haves
- Experience in a SaaS, Design Software (ECAD, MCAD, Simulation) or startup company.
- Proven experience owning customer relationships, adoption or success outcomes, ideally in an enterprise or strategic account context.
- Experience working alongside sales teams on retention, renewals and expansion.
- Experience working in a < 200 people company.
Units 515-517, Metal Box Factory, 30 Great Guilford Street, London SE1 0HS
Enterprise Customer Success Manager in London employer: Circuit Mind Limited
Circuit Mind Limited is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With flexible hours and equity options, we prioritise employee well-being and growth, offering unique opportunities to lead cutting-edge projects in electronics engineering while making a meaningful impact in the industry. Join us to be part of a mission-driven team that values creativity and empowers you to take ownership of your work.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Circuit Mind Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Circuit Mind Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Circuit Mind Limited:Your cover letter is your chance to shine! Tell us why you want to work at Circuit Mind Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Circuit Mind Limited!
How to prepare for a job interview at Circuit Mind Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
