At a Glance
- Tasks: Create a welcoming environment and assist patients with enquiries at our healthcare reception.
- Company: Join Circle Health Group, the UK's leading independent healthcare provider.
- Benefits: Enjoy 25 days holiday, private healthcare, and a supportive work culture.
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
- Why this job: Make a difference in people's lives while developing your professional skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24947 - 24947 £ per year.
- Receptionist
- Circle National Enquiry Centre - Glasgow
- 37.5 Hours & Permanent
Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Receptionist to join their team of staff.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include
- You create a warm, welcoming and professional environment for all patients, visitors, colleagues and external stakeholders.
- You greet and assist patients and visitors, responding to enquiries and providing clear information, directions and guidance as required.
- You maintain effective communication with departments and stakeholders to support the smooth running of reception and administrative services.
- You act as a point of contact for facilities teams, contractors and external visitors, ensuring enquiries and requests are managed efficiently.
- You maintain confidentiality and Data Protection standards at all times, ensuring patient, employee and company information is handled securely and appropriately.
- You promote and maintain a professional image of Circle Health Group, demonstrating excellent customer service in every interaction.
Applicants should meet the following criteria
- Previous experience in a reception, customer service or administrative role.
- Excellent verbal and written communication skills, with the ability to build positive relationships with patients, visitors and colleagues.
- Strong interpersonal skills, demonstrating professionalism, empathy and a customer-focused approach.
- Excellent organisational and administrative skills with strong attention to detail.
- Ability to prioritise workload, manage competing demands and meet deadlines in a busy environment.
- Proficiency in IT systems and Microsoft Office applications, including Outlook, Word, Excel and Teams.
- Ability to exercise discretion and maintain confidentiality when handling sensitive information.
- Ability to remain calm, professional and effective when working under pressure or managing challenging situations.
- Experience handling sensitive and confidential information with integrity, professionalism and discretion.
- Salary & Benefits
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
• ... and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles... and more.
We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally.
Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers. circlehealthgroup. co. uk/why-circle/our-philosophy
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Receptionist in Glasgow employer: circlehealth
Circle Health Group is an excellent employer, offering a supportive and patient-focused work culture in the heart of Glasgow. Employees benefit from competitive salaries, flexible shift patterns, and opportunities for professional growth within a collaborative team environment, making it a rewarding place to build a career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at circlehealth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like circlehealth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to circlehealth:Your cover letter is your chance to shine! Tell us why you want to work at circlehealth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at circlehealth!
How to prepare for a job interview at circlehealth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
