At a Glance
- Tasks: Convert self-pay enquiries into procedures and provide excellent patient service.
- Company: Join Circle Health Group, a leading independent healthcare provider in the UK.
- Benefits: Enjoy 25 days holiday, private healthcare, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong customer service skills and proficiency in MS Office required.
The predicted salary is between 29000 - 29000 £ per year.
- Patient Liaison Officer
- Beaumont Hospital
- 37.5 Hours & Permanent
Salary: Up to £29,000.00 per year (depending on level of experience, training and qualification)
Beaumont Hospital in Bolton Is part of Circle Health Group , Britain's leading provider of independent healthcare with a worldwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include
- You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
- You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
- You facilitate necessary access times and information required for patients to convert to procedure.
- You appropriately influence patients to choose Circle Health Group for their procedure.
- You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
- You book appropriate self-pay patients into a suitable clinic appointment.
- You comply with all relevant mandatory training.
Applicants should meet the following criteria
- Customer service using telephone, written and face-to-face communications.
- Working within service performance standards.
- Proven influencing/sales skills.
- Proficient in MS Outlook, Excel and Word.
- Excellent command of the English language, both written and verbal.
- Excellent telephone manner and interpersonal skills.
- Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles... and more.
We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally.
Our principles and values guide our colleagues to be selfless , compassionate , committed , collaborative , brave , agile , tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers. circlehealthgroup. co. uk/why-circle/our-philosophy
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Patient Liaison Officer in Bolton employer: circlehealth
The Blackheath Hospital in London is an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. With flexible bank shifts, staff can enjoy a work-life balance while contributing to a compassionate environment that values growth and development opportunities in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Liaison Officer in Bolton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like circlehealth.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at circlehealth.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like circlehealth, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Liaison Officer in Bolton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at circlehealth.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at circlehealth.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to circlehealth. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at circlehealth. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at circlehealth
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research circlehealth’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
