At a Glance
- Tasks: Provide top-notch support for customers using our innovative financial platform.
- Company: Join Circle, a leader in the digital finance revolution.
- Benefits: Flexible work environment, competitive pay, and opportunities for growth.
- Other info: Dynamic team culture with a focus on collaboration and excellence.
- Why this job: Be part of a mission to create an inclusive financial future with cutting-edge technology.
- Qualifications: 4+ years in technical support, programming skills, and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation.
What You’ll Be Part Of
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
What You’ll Be Responsible For
- Provide world-class support to customers building on the Circle Platform and Ecosystem.
- Engage directly with customers support tickets, providing timely, accurate, and empathetic support to meet defined SLAs.
- Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations.
- Own customer escalations end-to-end, collaborating closely with Engineering.
- Participate in on-call rotations, including occasional weekend coverage, to support our global 24/7 operations.
- Lead and contribute to incident management efforts, including post-incident reviews and root cause analysis.
- Build, improve, and maintain internal support tooling and operational workflows, utilizing AI-driven engineering tools to increase team efficiency and automate recurring tasks.
- Improve external help documentation and maintain an internal library of high-quality, vetted answers for recurring issues.
- Provide technical expertise for core products, participating in bug bashes and UAT as needed.
- Drive and contribute to team OKRs and cross-functional projects that improve customer experience, reliability, and operational excellence.
- Act as a technical leader and escalation point within the team, guiding peers on complex issues and best practices.
What You’ll Bring To Circle
- 4+ years prior experience in technical issue resolution in a fast-paced global support team supporting SaaS based product or relevant experience in financial services.
- Experience in helping customers to diagnose and debug development issues.
- Programming experience in one or more of the following languages: Javascript, PHP, Objective-C, Python, Golang, and Solidity.
- Ideally an understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, databases, and developer tools.
- Knowledge in the following tools preferred: SQL, Postman, Kibana, Jira, Salesforce, Confluence.
- Experience with developer communities such as Discord or Gradual.
- Proficiency with AI-enhanced engineering tools to streamline development and troubleshooting workflows (e.g., GitHub Copilot, Cursor, or Claude Code).
- Proven background in incident management, including leading high-priority technical escalations, conducting root cause analysis (RCA), and participating in on-call rotations.
- Demonstrated problem-solving approach and analytical skills.
- Have a talent for writing and a skill for communicating complex problems clearly.
- Multilingual skills are preferred.
- Availability to work on weekends and holidays as needed.
- Experience/familiarity with Slack, Apple MacOS and GSuite.
- Experience in training and up-skilling teams, particularly in delivering technical knowledge.
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire.
Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
Senior Technical Support Engineer employer: Circle
Circle is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As a Senior Technical Support Engineer, you will benefit from a flexible work environment that encourages new ideas and provides ample opportunities for professional growth, all while being part of a mission-driven team dedicated to creating a transparent financial future. With a commitment to employee well-being and a focus on high integrity and excellence, Circle offers a rewarding experience for those looking to make a meaningful impact in the world of digital finance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Circle's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant forums. Engaging with the community can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical interviews by brushing up on your coding skills and understanding the tools mentioned in the job description. Practice problem-solving scenarios related to API integrations and blockchain tech to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and keen on joining the team.
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with technical support and SaaS products. We want to see how your skills align with what we do at Circle, so don’t hold back!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their analytical skills and a knack for troubleshooting.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experiences and avoid jargon unless it's relevant. We appreciate good communication skills, especially in tech roles!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Circle
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your programming skills, especially in languages like Javascript, Python, and Golang. Familiarise yourself with APIs and cloud solutions like AWS and GCP, as these will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Think about how you triaged problems, collaborated with teams, and what the outcomes were. This will demonstrate your analytical skills and ability to handle high-pressure situations.
✨Understand the Company Culture
Circle values integrity, innovation, and a customer-first approach. Research their mission and values, and be ready to explain how your personal values align with theirs. This shows that you’re not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how they measure success. This not only shows your interest in the role but also helps you gauge if Circle is the right fit for you.
