At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for diverse clients.
- Company: Dynamic Managed Service Provider with a focus on growth and development.
- Benefits: Up to £30,000 salary, funded certifications, and flexible working hours.
- Other info: Exciting career progression opportunities and travel expenses covered.
- Why this job: Join a supportive team and make a real impact in the tech world.
- Qualifications: Experience in MSP, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 30000 - 30000 € per year.
A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc).
This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications.
Please note: a full UK driving licence and access to a car are required for this role.
Responsibilities- Delivering high-quality remote and on-site support across a range of technical issues and platforms.
- Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.
- Troubleshooting applications, networks, and infrastructure issues for a varied client base.
- Supporting, training, and mentoring junior team members where needed.
- Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).
- Essential experience: MSP background - essential.
- Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments.
- Windows Server 2016+ and Windows 11 Pro / macOS desktop support.
- Active Directory administration, VMware, and Hyper-V.
- Networking troubleshooting - TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate.
- Email security solutions and online backup / disaster recovery.
- A hands-on, problem-solving approach with a calm head under pressure.
- Full UK driving licence and access to a vehicle.
- Beneficial (not essential): Experience with Atera RMM (the MSP's internal tooling - full training provided).
- IT certifications such as CCNA, or CompTIA.
- Azure or Microsoft certifications (AZ-900, MS-900 etc.).
- Up to £30,000 salary (DOE)
- Office-based role with London client site visits 2 days per week - all travel paid
- 28 days annual leave (including Bank Holidays).
- Funded certifications - including AZ-900, MS-900, and more
- Pension scheme
- A growing MSP where your progression is taken seriously
If you're an MSP-experienced engineer who wants variety, development, and a team that backs you - this is worth a conversation.
Interested? Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circle Recruitment dot com for a confidential chat.
1st/2nd Line IT Support Engineer in St Albans employer: Circle Recruitment
Join a dynamic Managed Service Provider in St. Albans, where your career as a 1st/2nd Line IT Support Engineer will flourish in a supportive and flexible work environment. With a commitment to employee development through funded certifications and a culture that values problem-solving and teamwork, you'll enjoy a variety of tasks while receiving full travel reimbursement for client visits in London. This is an excellent opportunity for those looking to grow their skills and advance in a thriving MSP setting.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews or networking events. Bring examples of how you've tackled tricky tech issues in the past.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t hesitate to apply. Even if your CV isn’t perfect, reach out for a chat – we love a good conversation!
✨Tip Number 4
Stay updated! Keep learning about the latest tech trends and tools relevant to the role. Mentioning your recent certifications or courses can really impress potential employers.
We think you need these skills to ace 1st/2nd Line IT Support Engineer in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your MSP experience and relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Microsoft 365, Windows Server, and networking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who take the time to express their enthusiasm for the role.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives under pressure and enjoys solving problems, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and networking. Be ready to discuss specific scenarios where you've solved problems or managed incidents, as this will show your hands-on experience.
✨Showcase Your MSP Experience
Since the role requires an MSP background, be prepared to share examples of your previous work in a Managed Service Provider environment. Highlight how you've taken ownership of tickets and met SLAs, as this is crucial for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your troubleshooting skills. Think about common issues you've faced and how you resolved them. Practising these responses can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the types of clients you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
