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- Tasks: Provide 2nd/3rd line IT support, troubleshoot systems, and manage virtual environments.
- Company: Join a growing MSP in Hertford with a collaborative culture and modern office.
- Benefits: Enjoy hybrid working, 25 days holiday, healthcare, pension, and ongoing training.
- Why this job: Perfect for tech enthusiasts seeking variety, autonomy, and a supportive team environment.
- Qualifications: Experience in 2nd/3rd line support, strong knowledge of Windows Server and networking required.
- Other info: Reach out for a confidential chat, even if your CV isn't updated!
The predicted salary is between 27500 - 40000 £ per year.
Job Description
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Senior IT Technician – MSPHertford | 3 Days Onsite, 2 WFH£32,500-£37,500 DOE + Benefits
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You\’ll Be Doing:
- Deliver 2nd/3rd line support across client systems-remotely and onsite.
- Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Perform server patching, system updates, and software rollouts.
- Support LAN/WAN setups, VPNs, and network infrastructure.
- Maintain IT security, backups, and disaster recovery solutions.
- Assist with infrastructure upgrades and new tech implementations.
- Maintain accurate technical documentation and asset records.
- Provide guidance on cybersecurity and IT best practices.
What You\’ll Bring:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
- Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities.
- Full UK driving licence and access to a vehicle.
- Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.
What\’s on Offer:
- Salary up to £37,500 (depending on experience)
- Hybrid working: 3 days in the office, 2 days from home
- 25 days holiday + bank holidays
- Healthcare scheme membership
- Pension scheme
- Ongoing training and certification support
- A friendly, supportive team in a modern office environment
If you\’re ready to take the next step in your IT career with a people-first MSP that values technical excellence and team culture, we\’d love to hear from you.
Interested? Don\’t worry if your current CV isn\’t up to date – please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.
Key words: Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, Hertford, Hertfordshire, Welwyn garden city, luton, stevenage, enfield, barnet
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. xgikmsk Follow us on Facebook – Circle Recruitment , Twitter – @Circle_Rec and LinkedIn – Circle Recruitment.
Senior IT Technician employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight your experience in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully managed multiple priorities and provided excellent client support, as this is crucial for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss specific challenges you've faced in previous roles and how you resolved them. This will help illustrate your troubleshooting abilities, which are essential for a Senior IT Technician.
✨Tip Number 4
Network with current employees or others in the industry who may have insights into the company culture and expectations. Engaging with them can provide valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd/3rd line support experience, particularly with Windows Server, Microsoft 365, and virtualisation platforms. Use specific examples to demonstrate your technical skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your client-focused approach. Mention your familiarity with the technologies listed in the job description and how you can contribute to the company's collaborative culture.
Highlight Relevant Certifications: If you have any relevant certifications like CompTIA or Microsoft, make sure to include them prominently in your application. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Circle Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft 365, and virtualisation platforms. Highlight specific examples of how you've successfully delivered 2nd/3rd line support in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face technical scenarios during the interview. Practice articulating your troubleshooting process and how you approach resolving issues, especially related to networking and IT security.
✨Emphasise Communication Skills
As a Senior IT Technician, you'll need to communicate effectively with clients and team members. Prepare to discuss how you've managed client relationships and provided guidance on IT best practices in the past.
✨Research the Company Culture
Understand the collaborative culture of the MSP and be ready to explain how you would fit into their team. Share examples of how you've contributed to a positive work environment in previous positions.