At a Glance
- Tasks: Provide top-notch IT support and troubleshoot client systems both remotely and onsite.
- Company: Join a close-knit, growing MSP with a state-of-the-art office in Hertford.
- Benefits: Enjoy a competitive salary, flexible work options, and great benefits.
- Other info: Dynamic role with opportunities for professional growth and hands-on technical work.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and Microsoft 365.
The predicted salary is between 35000 - 40000 £ per year.
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You'll Be Doing:
- Deliver 2nd/3rd line support across client systems-remotely and onsite.
- Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Perform server patching, system updates, and software rollouts.
- Support LAN/WAN setups, VPNs, and network infrastructure.
- Maintain IT security, backups, and disaster recovery solutions.
- Assist with infrastructure upgrades and new tech implementations.
- Maintain accurate technical documentation and asset records.
- Provide guidance on cybersecurity and IT best practices.
What You'll Bring:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
- Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
Senior IT Support Technician employer: Circle Recruitment
Join a dynamic and supportive team at our Hertford-based MSP, where we prioritise employee growth and collaboration in a state-of-the-art office environment. With flexible working options and a focus on hands-on technical work, we offer a rewarding career path for IT professionals looking to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled—this will help us see how you can fit into our team.
✨Tip Number 3
Be ready for hands-on tests! Many tech roles, like the Senior IT Support Technician, might require you to solve real problems on the spot. Brush up on your troubleshooting skills and be prepared to think on your feet.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and gives you a better chance to stand out!
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd/3rd line support experience and technical skills relevant to the role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your expertise in Windows Server, Microsoft 365, and virtualisation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your hands-on experience can contribute to our collaborative culture. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide effective solutions, especially in a fast-paced MSP environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions in these areas.
✨Showcase Your Client-Focused Approach
Since this role is client-focused, prepare examples that highlight your ability to communicate effectively with clients. Think about times when you’ve turned a challenging situation into a positive experience for the client.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle some technical questions or scenarios during the interview. Practice explaining your thought process clearly, as this will show your analytical skills and how you approach problem-solving in real-time.
✨Highlight Your Team Spirit
This company values collaboration, so be ready to discuss how you work within a team. Share experiences where you’ve contributed to a team project or helped a colleague overcome a technical challenge.
