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- Tasks: Manage client relationships and drive revenue growth through upselling IT solutions.
- Company: Established MSP in Reading with a strong reputation for IT and Telecoms solutions.
- Benefits: Competitive salary, quarterly bonuses, 20 days leave, and career progression.
- Why this job: Join a friendly team and make a real impact in the tech industry.
- Qualifications: 2+ years in Account Management within an MSP and strong communication skills.
- Other info: Dynamic work environment with excellent training and referral bonuses.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established MSP based in Reading, supporting over 300 SMEs across the South East. With a strong reputation for delivering IT and Telecoms solutions, they specialise in Microsoft 365, Modern Workplace, Cyber Security, Networking, and Cloud services. They pride themselves on a customer-first approach and have ambitious growth plans.
As an IT Account Manager, you will join a team of three, managing and nurturing relationships with existing clients. This is a 75% office-based role with occasional client visits. Your focus will be on upselling and cross-selling IT solutions within the current customer base, ensuring renewals, and driving revenue growth. No cold calling - just building trust and adding value.
What We’re Looking For:
- 2+ years of Account Management experience within an MSP (essential).
- Technically aware (understanding of MSP services) but not an engineer.
- Strong communication and relationship-building skills.
- Sales-driven with a passion for delivering outstanding service.
- Knowledge of Microsoft 365, networking, and modern IT solutions.
- Full UK driving licence and access to a car.
Key Responsibilities:
- Manage a portfolio of SME clients, acting as their trusted advisor.
- Conduct quarterly reviews to discuss service performance and uncover new opportunities.
- Prepare quotes and proposals in line with pricing guidelines.
- Collaborate with technical teams to ensure smooth project delivery and issue resolution.
- Drive upsell and cross-sell initiatives for services such as Microsoft 365, Cyber Security, and Cloud solutions.
- Maintain accurate reporting and CRM updates.
- Represent the company professionally and ensure exceptional customer experience.
What You’ll Get:
- Salary of £30k-£40k DOE + £6,000 OTE (quarterly bonuses).
- Monday-Friday, 8:30am-5:30pm schedule.
- 20 days annual leave plus bank holidays.
- Supportive team environment with excellent training and career progression.
- Be part of a team that has consistently exceeded 100% of revenue targets each quarter.
Apply now to Gianluca @ circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture.
Key skills: MSP, Account Management, IT Sales, Microsoft 365, Cyber Security, Cloud, Networking, Reading, Berkshire.
IT Account Manager in Reading employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Account Manager in Reading
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even local tech fairs. It's all about making connections and showing off your personality – people remember faces more than CVs!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Know their services, values, and recent news. This shows you’re genuinely interested and ready to contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of IT Account Manager. Highlight your relationship-building skills and how you can drive revenue growth for their clients.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your enthusiasm for the role and keep you on their radar.
We think you need these skills to ace IT Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Account Manager role. Highlight your experience in account management within an MSP and showcase your understanding of Microsoft 365, Cyber Security, and other relevant services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding service and how you can add value to our team. Don’t forget to mention your sales-driven mindset and relationship-building skills.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue growth and manage client relationships effectively. Numbers speak volumes, so include any relevant metrics!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Circle Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365, Cyber Security, and Cloud solutions. Being technically aware will help you answer questions confidently and show that you understand the services you'll be managing.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained client relationships in the past. Highlight your communication skills and any successful upselling or cross-selling experiences to demonstrate your sales-driven mindset.
✨Research the Company
Familiarise yourself with the MSP's reputation and their approach to customer service. Understanding their values and growth plans will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, especially regarding their customer-first approach.