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- Tasks: Provide 1st/2nd line IT support and troubleshoot issues for employees.
- Company: Leading professional services company in Nottingham with a focus on growth.
- Benefits: Starting salary of £27,000 - £32,000, hybrid working, and referral bonuses.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 6+ months in IT support, strong communication, and a passion for technology.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 27000 - 32000 £ per year.
IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support.
Experience required:
- Minimum 6+ months experience in a similar 1st/2nd line IT support role.
- Working with helpdesk software, MS Office 365 & Windows 11
- Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
- Ability to find solutions and assist staff at all levels
- Excellent communication skills
- Ability to prioritise tasks and deliver on deadlines
- Enthusiastic, hardworking and a team player
Job Role Responsibilities:
- Provide 1st / 2nd Line IT Support via phone / email / service management tools
- Building and configuring desktops
- Provide Microsoft Office 365 support
- Carry out Active Directory tasks
- Able to support users remotely and on-premises
- Roll out software centrally and manually
- Offer user laptop health checks
- Adhere to firm wide security standards
- Managing all tasks via the helpdesk system
- Review ticket trends with the line manager and identify recurring issues
- Support team and firm with ad-hoc and project IT tasks
My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home.
To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com
IT Service Desk Analyst - 1st / 2nd line - Nottingham employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - 1st / 2nd line - Nottingham
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of helpdesk software, MS Office 365, and Windows 11. The more confident you are with these tools, the better you'll perform in interviews and on the job.
✨Tip Number 2
Practice your communication skills! Since you'll be the first line of support, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current IT Service Desk Analysts on LinkedIn or attend local tech meetups. Building relationships can lead to insider tips and even job referrals.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stand out. Plus, keep an eye on our job postings for similar roles that might suit you perfectly.
We think you need these skills to ace IT Service Desk Analyst - 1st / 2nd line - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any roles where you've provided 1st or 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Show Off Your Communication Skills: Since you'll be the first point of contact for IT issues, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain complex tech stuff in a way everyone can understand.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've successfully troubleshot and resolved IT issues in the past. This will help us see your ability to find solutions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech
Brush up on your knowledge of helpdesk software, MS Office 365, and Windows 11. Be ready to discuss how you've used these tools in past roles, as this will show your technical expertise and readiness for the job.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in previous positions. Think about specific challenges you faced and how you approached them, as this will demonstrate your ability to troubleshoot effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting users at all levels, being able to communicate clearly and effectively is crucial. Consider role-playing with a friend to refine your approach.
✨Be Enthusiastic and Team-Oriented
Express your passion for technology and your eagerness to learn. Highlight your teamwork experience and how you contribute positively to a team environment, as this aligns with the company's values and culture.