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- Tasks: Provide top-notch support for legal applications and resolve incidents efficiently.
- Company: Leading company in Nottingham with a focus on legal IT solutions.
- Benefits: Competitive salary, hybrid working, and full training provided.
- Other info: Great opportunity for career growth and a dynamic work environment.
- Why this job: Become a legal application expert and make a real difference in a supportive team.
- Qualifications: Experience in IT support or legal applications is a plus, but training is available.
The predicted salary is between 30000 - 40000 £ per year.
An Application Support Analyst with some experience in supporting software applications is required by a leading company in Nottingham. If you have any experience with Legal IT applications such as Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Elite 3E, Aderant, Visualfiles or Proclaim then this would be a bonus.
The Application Support Engineer will provide effective, high-quality, responsive, customer-oriented and professional specialist support on their legal business applications to all staff within the firm.
Experience needed:
- Working within an IT Support, Application Support role for a Law firm / professional services or as an End user of Legal applications wanting to move into Support
- Have had experience with one of InTapp, iManage, Elite 3E, Bighand or another legal application would be a bonus
You will become a key part of the IT team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application expert. (Full training will be given on applications you have not had exposure to.)
Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents.
They are open on salary, so it will be dependent on experience, and as I mentioned, my client is happy to train somebody up from a more junior position into this role.
To apply press apply now or send your CV to matthew.leach@circlerecruitment.com
Application Support Analyst - Nottingham employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal IT space and let them know you're on the hunt for an Application Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with the tools! If you’ve got experience with applications like InTapp or iManage, brush up on your knowledge. Even if you haven’t used them extensively, showing that you’re eager to learn can really impress potential employers.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be dealing with incident management, think of scenarios where you had to troubleshoot issues. Be ready to share these experiences in interviews to showcase your analytical abilities.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Application Support Analyst - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience with legal applications like InTapp or iManage. We want to see how your skills match the role, so don’t be shy about showcasing your background in IT support!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your experience aligns with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved issues or supported users. We’re looking for someone who can handle challenges with a positive attitude, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Circle Recruitment
✨Know Your Legal Applications
Familiarise yourself with the legal applications mentioned in the job description, like InTapp and iManage. Even if you haven't used them before, showing that you've done your homework will impress the interviewers.
✨Showcase Your Support Experience
Be ready to discuss your previous experience in IT or application support. Highlight specific examples where you resolved issues or improved processes, especially in a legal or professional services context.
✨Prepare for Scenario Questions
Expect questions about how you'd handle challenging stakeholders or complex incidents. Think of scenarios from your past roles and how you navigated them, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the types of incidents you'll be handling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.