At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot various tech issues.
- Company: Established professional services organisation in South Manchester.
- Benefits: Ongoing training, hands-on experience, and a chance to grow your skills.
- Other info: Opportunity for career growth and referral bonuses available.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in IT support and knowledge of Windows Server and Office 365.
The predicted salary is between 25000 - 35000 £ per year.
An established professional services organisation based in South Manchester is seeking an IT Support Technician to join its internal IT team. This is an excellent opportunity for an IT support professional looking to further develop their technical skills within a structured and professional environment, while gaining exposure to a broad range of systems and technologies.
Key Responsibilities
- Provide 1st and 2nd line IT support via telephone, email, and onsite assistance
- Create and manage user accounts, permissions, and passwords
- Troubleshoot hardware, software, and general infrastructure issues
- Support and maintain desktop environments, printers, and telecommunications equipment
- Assist with system monitoring, backups, and antivirus maintenance
- Support onboarding processes for new employees, including IT setup and user guidance
- Liaise with third-party suppliers and internal departments to resolve technical issues
- Maintain accurate records of IT assets, including hardware, software, and mobile devices
Requirements
- Previous experience within an IT support or helpdesk environment
- Good working knowledge of:
- Windows Server
- Active Directory
- DHCP
- Office 365
- Windows desktop operating systems
- Strong troubleshooting and problem-solving skills
- Professional communication and customer service abilities
- Well organised with the ability to manage multiple priorities effectively
- Any experience supporting business applications would be advantageous
The role offers ongoing training and the opportunity to gain hands-on experience across desktop support, infrastructure, networking, and wider IT projects.
IT Support Technician - South Manchester employer: Circle Recruitment
Join a dynamic and established professional services organisation in South Manchester, where you will thrive in a supportive work culture that prioritises employee development and technical growth. With ongoing training opportunities and exposure to a diverse range of systems, this role as an IT Support Technician not only enhances your skills but also fosters a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - South Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from enthusiastic candidates who are eager to join our team.
We think you need these skills to ace IT Support Technician - South Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Windows Server, Active Directory, and Office 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality in applications.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for strong troubleshooting abilities, so share those stories that demonstrate your knack for solving problems!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved and the steps you took to resolve them. This will demonstrate your strong troubleshooting abilities.
✨Practice Professional Communication
Since you'll be providing support via phone and email, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and professionally.
✨Be Organised and Ready to Multi-Task
The role requires managing multiple priorities, so think of examples where you've successfully juggled tasks. During the interview, show that you're well-organised and can handle various responsibilities without getting flustered.
