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- Tasks: Support and develop client cloud environments while coordinating with a dynamic engineering team.
- Company: Join a small, innovative MSP with a hands-on approach to IT support.
- Benefits: Competitive salary, flexible package options, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with clear visibility and influence on projects.
- Why this job: Gain exposure to diverse technologies and make a real impact in a supportive environment.
- Qualifications: Solid foundation in infrastructure and cloud, with experience in firewalls and Microsoft 365.
The predicted salary is between 38000 - 42000 £ per year.
This is a hands-on role within a small, technically focused MSP where you'll have real involvement in how things are run not just picking up tickets, but improving systems, supporting clients, and helping keep everything moving behind the scenes.
You'll be working closely with the Managing Director and a team of experienced engineers, supporting a range of client environments across cloud, infrastructure, and security. It's a varied position with a mix of technical delivery, customer interaction, and internal coordination.
The role
Day to day, you'll be supporting and developing client cloud environments, with a strong focus on the Microsoft stack. That might mean improving deployments through scripting, keeping infrastructure and security information accurate, or rolling out updates across firewalls and network devices.
You'll also act as a reliable escalation point for more technical issues particularly around networking and firewalls while working closely with the support team to make sure service quality stays high.
Alongside the technical side, there's an element of coordination. You'll help keep things organised across the engineering team, making sure people have what they need, tracking changes in services or pricing, and supporting the general day-to-day running of a busy MSP environment.
Client interaction is a key part of the role as well. You'll build relationships over time, understand how different businesses operate, and help ensure the service being delivered actually meets their needs.
What they're looking for
They're open on background, but you'll need a solid foundation across infrastructure and cloud, and be comfortable working independently. Experience with firewalls (FortiGate would be ideal), Windows environments, and Microsoft 365 (including Conditional Access and SharePoint) is important. Any exposure to MDM or Power BI would be useful, but not essential.
More than anything, they're looking for someone who takes ownership someone who can manage their own workload, communicate clearly, and work with others to get things done without needing constant direction. Previous MSP or helpdesk experience would definitely help, given the pace and variety of the work.
Why it's worth a look
You'll get exposure to a wide range of technologies and client environments, which keeps things interesting and gives you the chance to keep building your skillset. Because of the size of the team, you'll also have more visibility and influence than you would in a larger organisation. If you improve something, you'll actually see the impact. There's also a clear opportunity to grow with the business over time as it continues to evolve. The package is flexible too, with options to tailor elements of your salary towards things like childcare or medical cover.
Cloud Support Engineer & Team Coordinator in London employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer & Team Coordinator in London
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and team dynamics. This will help you tailor your responses and show that you're genuinely interested in being part of their cloud support team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of firewalls, Microsoft 365, and cloud environments. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! Since client interaction is key, be ready to demonstrate how you can build relationships and understand client needs. Use examples from past experiences to illustrate your points.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Cloud Support Engineer & Team Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Cloud Support Engineer role. Highlight your experience with cloud environments, firewalls, and any relevant IT support roles to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Don’t forget to mention your ability to work independently and manage your workload.
Showcase Your Technical Skills: We love seeing candidates who can demonstrate their technical prowess. If you've got experience with Microsoft 365, scripting, or managing client environments, make sure to include specific examples in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud environments, especially the Microsoft stack. Be ready to discuss your experience with firewalls, Windows environments, and Microsoft 365. They’ll want to see that you can handle technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you improved systems or resolved client problems. This role is all about taking ownership, so demonstrate your ability to manage your workload and find solutions independently.
✨Get Familiar with the Company Culture
Research the company and understand their values and work environment. Since this is a small MSP, they’ll appreciate candidates who can fit into their team dynamic. Be ready to discuss how you can contribute to their culture and support your colleagues.
✨Practice Your Communication Skills
Since client interaction is key, practice explaining technical concepts in simple terms. You might be asked how you would communicate with clients about complex issues, so think about how you can build relationships and ensure their needs are met.