At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for customers.
- Company: Join a large, multi-site MSP with a supportive team culture.
- Benefits: Earn up to £30,000, enjoy remote work options, and career progression.
- Other info: Structured training provided, with potential to advance to 2nd/3rd line support.
- Why this job: Kickstart your IT career in a dynamic environment with real growth opportunities.
- Qualifications: Customer-focused mindset and basic knowledge of Windows 11 and Microsoft 365.
A large, multi-site MSP is looking for a customer-focused 1st Line Engineer to join their busy London Bridge service desk. This is a great opportunity for someone early in their IT career who's keen to build a solid technical foundation within a supportive, structured team.
What You'll Bring:
- A customer-first mindset with a genuine interest in technology - MSP Experience preferred
- Good working knowledge around Windows 11 OS, Microsoft 365 (Teams, SharePoint, OneDrive)
- Active Directory, Azure AD
- A reliable, self-motivated approach with the ability to work autonomously.
- High attention to detail and accuracy.
- Strong rapport-building skills with colleagues, customers, and suppliers.
- A team player who's keen to keep developing their skillset.
What You'll Be Doing:
- Provide 1st line support to internal and external customers via phone and email.
- Build computers and set up user profiles/accounts.
- Install and configure software for end users.
- Set up printers and resolve hardware/peripheral issues.
- Handle password resets and account access issues.
- Keep customers updated on open tickets and progress.
- Escalate more complex issues to the Senior 1st and 2nd Line teams.
- Work within ISO 27001 standards (full training provided).
What's on Offer:
- Salary up to £30,000
- 2 days working from home available after passing probation
- Core support hours 08:00-18:30, working shifts of either 08:00-16:30, 09:00-17:30, or 10:00-18:30.
- Out of hours rota required
- Structured environment with genuine progression to 2nd/3rd line
If you're looking to start or build your career in IT support with a large, well-established MSP, we'd love to hear from you.
1st Line IT Support Engineer in London employer: Circle Recruitment
As a fully remote employer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our Talent Acquisition Lead to thrive. With competitive salaries, unlimited annual leave, and the opportunity to shape a high-calibre technical team in a fast-growing startup environment, we offer unparalleled growth opportunities and a supportive atmosphere for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Circle Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Circle Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Circle Recruitment!
✨Direct Apply to Circle Recruitment
Let's not forget to apply directly through the Circle Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Circle Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Circle Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Circle Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
