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- Tasks: Provide frontline IT support, troubleshoot issues, and manage support tickets.
- Company: Leading tech company in Liverpool with a focus on innovation.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Kickstart your career in tech while helping others solve their IT problems.
- Qualifications: 6 months of IT support experience and strong communication skills.
- Other info: Join a dynamic team with opportunities for growth and learning.
The predicted salary is between 28000 - 42000 £ per year.
A leading technology company in Liverpool is seeking a 1st Line IT Support Analyst to provide frontline support.
Key responsibilities include:
- Troubleshooting issues
- Managing support tickets
- Assisting users both remotely and on-site
Ideal candidates should have:
- Over 6 months of relevant experience
- A strong understanding of helpdesk software, MS Office 365, and Windows 10
- Excellent communication skills
- A proactive problem-solving attitude
Frontline IT Support Analyst - Troubleshoot & Helpdesk in Liverpool employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline IT Support Analyst - Troubleshoot & Helpdesk in Liverpool
✨Tip Number 1
Get familiar with the tools and software mentioned in the job description. Brush up on your helpdesk software skills, MS Office 365, and Windows 10. The more confident you are with these, the better you'll perform during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock helpdesk scenario with friends or family. This will not only boost your confidence but also sharpen your problem-solving attitude, which is key for this role.
✨Tip Number 3
When you get to the interview stage, be ready to showcase your communication skills. Think of examples where you've helped users resolve issues, either remotely or on-site. We want to see how you connect with people!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Frontline IT Support Analyst - Troubleshoot & Helpdesk in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with helpdesk software and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of MS Office 365 and Windows 10!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your proactive problem-solving attitude makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: As a Frontline IT Support Analyst, communication is key. In your application, give examples of how you've effectively assisted users in the past, whether remotely or on-site. We love seeing candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of helpdesk software, MS Office 365, and Windows 10. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves assisting users, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd guide a user through a common issue, so think about how to keep it clear and concise.
✨Be Proactive in Problem-Solving
Prepare examples of times when you took the initiative to solve a problem before it escalated. This shows that you have a proactive attitude, which is key for a Frontline IT Support Analyst.
✨Familiarise Yourself with Ticket Management
Understand how support ticket systems work and be ready to discuss your experience with managing tickets. If you’ve used any specific software, mention it and explain how you effectively prioritised and resolved issues.
