At a Glance
- Tasks: Provide expert IT support and troubleshoot issues for users both remotely and on-site.
- Company: Join a leading firm in Liverpool with a focus on growth and development.
- Benefits: Competitive salary, 25 days annual leave, and opportunities for certifications.
- Other info: Clear progression path to Infrastructure Engineer or Subject Matter Expert.
- Why this job: Gain hands-on experience in a dynamic environment while advancing your IT career.
- Qualifications: Experience in 2nd line IT support and familiarity with Windows and Azure technologies.
The predicted salary is between 20400 - 34000 £ per year.
A 2nd Line IT Support Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience is required by a leading firm in central Liverpool. My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working.
Key Skills required:
- Experience of working at a 2nd line IT support level
- Experience with Windows Server 19 / 2025
- Windows 10 / 11 & M365 experience
- Azure, Entra and Intune experience
- Good working knowledge of support on-prem and configuring hybrid infrastructure environments
- Hyper-V virtualisation
- O365 suite - Exchange Online
- Active Directory, Group Policy (DNS/DHCP)
- VOIP telephony support
- Experience troubleshooting wired and wireless networks - TCP/IP, etc.
Key roles and responsibilities:
- Delivering courteous and expert IT assistance to all personnel.
- Diagnosis and resolution of IT concerns via remote and on-site methods.
- Deployment of desktop/server software and hardware solutions.
- Enhancement and maintenance of the current infrastructure.
- Regular proactive upkeep of server and desktop systems.
- Thorough troubleshooting of user problems.
- Crafting comprehensive support materials.
- Contribution to the routine administration of IT systems.
Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development, if you want to undergo any certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expert level.
Company benefits include:
- Salary up to £34,000
- 25 days annual leave
2nd Line IT Support Engineer in Liverpool employer: Circle Recruitment
Join a leading firm in central Liverpool as a 2nd Line IT Support Engineer, where you will thrive in a dynamic work culture that values a can-do attitude and embraces new challenges. With opportunities for professional growth through certifications and a clear progression path to Infrastructure Engineer or Subject Matter Expert, you will be supported in your career development while enjoying a competitive salary and generous benefits, including 25 days of annual leave. Experience the unique advantage of hybrid working in a vibrant city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Circle Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Circle Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Circle Recruitment!
✨Direct Apply to Circle Recruitment
Let's not forget to apply directly through the Circle Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Circle Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Circle Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Circle Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
