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- Tasks: Resolve IT support tickets and provide on-site customer assistance.
- Company: Join a friendly Managed Service Provider focused on culture and teamwork.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a generous pension scheme.
- Why this job: Gain hands-on experience with diverse technologies while advancing your career in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows Server, Active Directory, and customer service skills required.
- Other info: Full UK driving licence and vehicle needed; referral bonuses available for successful candidate recommendations.
The predicted salary is between 22000 - 29000 £ per year.
As the IT Support Engineer you will be joining a close knit and sociable Managed Service Provider with a large emphasis on the culture fit as much as technical ability.
In this role as an IT Support Engineer, you'll have the autonomy to resolve support tickets independently or decide when it's appropriate to escalate issues to senior technical staff. This level of responsibility offers valuable exposure to a wide range of technologies and challenges, helping you develop your skills and advance your career more quickly. The position also involves some on-site customer support, so you must hold a full UK driving licence and have access to your own vehicle.
Key Skills required:
- Experience in a similar Service Desk/MSP role
- Windows Server Operating Systems
- Active Directory
- Proficient with M365
- Networking knowledge - DNS, DHCP
- Customer facing skills / Experience in a previous customer facing role
- Full UK Drivers licence - essential
Company benefits for this position include:
- Starting salary between £26,000-£29,000 dependent upon experience
- 25 days annual leave (plus Bank Holidays)
- Training and Development - opportunity to earn accreditations
- Dedicated monthly training sessions
- Generous pension scheme
Interested? Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.
IT Support Engineer employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and M365. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Since this role involves customer-facing support, practice your communication skills. Be prepared to discuss how you've successfully resolved customer issues in the past, showcasing your ability to handle challenging situations.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of how you've independently resolved technical issues. This will demonstrate your capability to take ownership of support tickets, which is crucial for this position.
✨Tip Number 4
Make sure to emphasise your cultural fit during the interview. Research the company culture and be ready to discuss how your values align with theirs, as they place a strong emphasis on this aspect.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in Service Desk or MSP roles. Emphasise your skills with Windows Server, Active Directory, and M365, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-facing experience and your ability to work independently. Mention your driving licence and vehicle access, as this is essential for the role.
Highlight Technical Skills: In your application, clearly outline your technical skills related to networking, DNS, DHCP, and any other relevant technologies. Use specific examples from your past roles to demonstrate your expertise.
Showcase Cultural Fit: Since the company values culture fit, include a section in your application that reflects your personality and how you align with their team-oriented environment. Share experiences that illustrate your sociable nature and teamwork skills.
How to prepare for a job interview at Circle Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Active Directory, and M365 during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a similar Service Desk/MSP role.
✨Emphasise Customer-Facing Experience
Since this role involves on-site customer support, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with clients and resolved their issues, as this will show that you can handle the customer-facing aspect of the job.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving, especially when it comes to escalating issues. Employers appreciate candidates who can think critically and know when to seek help, so be ready to provide examples of past experiences where you made these decisions.
✨Cultural Fit Matters
This company places a strong emphasis on culture fit, so be yourself and let your personality shine through. Research the company's values and be ready to discuss how your own values align with theirs, as this can significantly impact your chances of landing the job.
