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- Tasks: Provide 1st and 2nd line support for Microsoft 365 users and manage deployments.
- Company: Join a leading IT firm in Bishop's Stortford focused on modern cloud technologies.
- Benefits: Earn up to £45,000 with clear career development and exposure to advanced roles.
- Why this job: Grow your skills in a friendly environment while supporting a large user base.
- Qualifications: Experience in Microsoft 365, Windows support, and basic networking is essential.
- Other info: Refer a friend for a bonus and connect with us on social media!
The predicted salary is between 32400 - 54000 £ per year.
A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies, including deployment, configuration, and user support.
You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms.
Key Experience Required:- Proven experience in Microsoft 365 support, including Exchange Online, Teams, SharePoint, OneDrive
- Hands-on experience with M365 deployment and configuration across user devices and environments
- Solid 1st and 2nd line support background in Windows 10/11, Azure AD, and Active Directory
- Experience with user account management, permissions, and group policies
- Familiarity with basic networking (DNS, DHCP, patching)
- Confident in supporting desktop/laptop hardware, mobile devices (iPhones), and peripherals
- Deliver 1st and 2nd line support to a 600+ user base across the UK, resolving technical issues efficiently
- Lead and support Microsoft 365 deployments, including configuration and user onboarding
- Manage user accounts and access rights in Azure AD and Active Directory
- Provide expert support for Teams, Outlook, SharePoint, and OneDrive
- Build and maintain laptops, desktops, and mobile devices
- Maintain the IT asset register and contribute to the internal knowledge base
- Assist with IT onboarding/offboarding and liaise with 3rd party vendors when needed
- Up to £45,000 salary depending on experience
- A clear path for career development within a supportive and forward-thinking IT team
- Exposure to modern cloud technologies and opportunities to grow into more advanced roles
If you're based near Bishop's Stortford and have a passion for Microsoft 365 and user support, this is a fantastic opportunity to grow your career in a professional and friendly environment.
IT Support Analyst - Bishop\'s Stortford - Microsoft 365 employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - Bishop\'s Stortford - Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 technologies, especially Exchange Online, Teams, SharePoint, and OneDrive. Being well-versed in these tools will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight your experience with 1st and 2nd line support in your conversations. Be prepared to share specific examples of how you've resolved technical issues efficiently, as this will showcase your problem-solving skills and ability to handle user queries.
✨Tip Number 3
Network with current IT professionals in the Bishop's Stortford area, especially those working with Microsoft 365. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your hands-on experience with M365 deployment and configuration. Be ready to explain how you've managed user accounts and access rights in Azure AD and Active Directory, as this is a key responsibility for the role.
We think you need these skills to ace IT Support Analyst - Bishop\'s Stortford - Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 technologies, particularly in deployment and configuration. Emphasise your 1st and 2nd line support skills, and include any relevant projects or achievements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and experiences mentioned in the job description. Show your enthusiasm for the role and how your background makes you a perfect fit for the team.
Highlight Relevant Skills: In your application, clearly outline your hands-on experience with Exchange Online, Teams, SharePoint, and OneDrive. Mention your familiarity with Azure AD and Active Directory, as well as your ability to manage user accounts and permissions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT Support Analyst role.
How to prepare for a job interview at Circle Recruitment
✨Showcase Your Microsoft 365 Knowledge
Make sure to brush up on your knowledge of Microsoft 365 technologies, especially Exchange Online, Teams, SharePoint, and OneDrive. Be prepared to discuss your hands-on experience with deployment and configuration, as this will be crucial for the role.
✨Demonstrate Your Support Skills
Highlight your experience in providing 1st and 2nd line support. Be ready to share specific examples of how you've resolved technical issues efficiently for users, as this will show your problem-solving abilities and customer service skills.
✨Familiarise Yourself with User Account Management
Understand the basics of user account management, permissions, and group policies in Azure AD and Active Directory. You might be asked about your experience in managing user accounts, so having relevant examples will help you stand out.
✨Prepare for Technical Questions
Expect questions related to basic networking concepts like DNS and DHCP, as well as your experience with desktop and mobile device support. Being able to explain these concepts clearly will demonstrate your technical competence and readiness for the role.
