At a Glance
- Tasks: Provide 1st line support and troubleshoot IT issues in a collaborative team.
- Company: Reputable IT Managed Services Provider with a strong growth culture.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Join a motivated team and enjoy excellent opportunities for advancement.
- Why this job: Kickstart your IT career and make a real difference in user support.
- Qualifications: Experience in IT support, Windows OS, and Office 365 administration.
The predicted salary is between 26000 - 29000 £ per year.
IT Service Desk Technician - Maidenhead (Fully Onsite) - £26K-£29K DOE Due to recent promotions and internal growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their service desk.
As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK.
The team is expanding across the business, and you will be joining a proactive, and strongly motivated team.
For those looking to work their way up the career ladder, this is your ticket to career transformation.
Key Skills required: Previous experience in either an MSP support desk or field/customer facing role Windows 11-10 OS Desktop OS experience Office 365 administration e. g.
Share Point, One Drive, Teams Active Directory/Azure AD Good networking knowledge and troubleshooting Intune and Entra ID experience Proven experience troubleshooting and diagnostic experience via logs, tickets and reports Full UK Drivers licence - essential The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary.
Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and ski...
IT Service Desk Technician employer: Circle Recruitment
As a fully remote employer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our Talent Acquisition Lead to thrive. With competitive salaries, unlimited annual leave, and the opportunity to shape a high-calibre technical team in a fast-growing startup environment, we offer unparalleled growth opportunities and a supportive atmosphere for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Circle Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Circle Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Circle Recruitment!
✨Direct Apply to Circle Recruitment
Let's not forget to apply directly through the Circle Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Circle Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Circle Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Circle Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
