At a Glance
- Tasks: Provide friendly helpdesk support for hardware and software issues, and manage 2nd and 3rd-line tickets.
- Company: A professional services company based in Manchester, focused on IT support and development.
- Benefits: Starting salary of £25,000 - £30,000 plus additional benefits and referral bonuses.
- Other info: Remote and on-premises user support, with a focus on excellent communication skills.
- Why this job: Opportunity to grow into a 2nd line role while working with cutting-edge technology.
- Qualifications: 6-12+ months experience in 1st line IT support and a degree in computing required.
The predicted salary is between 25000 - 30000 £ per year.
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a company in Manchester. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.
Experience required:
- 6-12+ months experience in a similar 1st line IT support role.
- Experience in a commercial customer facing role (e.g. a call centre) with a degree in computing and evidence of a proactive interest in IT support will also be considered.
- Working with helpdesk software, MS Office 365, Windows 11.
- Excellent understanding of various systems and a passion for learning about new and upcoming technology and software.
- Ability to find solutions and assist staff at all levels.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and deliver on deadlines.
- Enthusiastic, hardworking and a team player.
Job Role Responsibilities:
- Friendly and supportive helpdesk / telephone support for hardware and software issues.
- Building and deploying laptop clones.
- Installing basic laptop components.
- Provide basic Microsoft Office 365 support.
- Escalate and manage more complex 2nd and 3rd-line support tickets.
- Carry out basic Active Directory tasks.
- Able to support users remotely and on-premises.
- Create user profiles.
- Roll out software centrally and manually.
- Offer user laptop health checks.
- Managing all tasks via the helpdesk system.
- Review ticket trends with the line manager.
- Support team and firm with ad-hoc IT tasks.
My client is a professional services company. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £25,000 - £30,000 + benefits.
IT Service Desk Analyst - 1st Line - Manchester employer: Circle Recruitment
Join a professional services company in Manchester that values growth and development. Enjoy a competitive salary and benefits, including referral bonuses. The team is dedicated to providing excellent IT support and fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst - 1st Line - Manchester
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Circle Recruitment!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Circle Recruitment.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Service Desk Analyst - 1st Line - Manchester
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Circle Recruitment and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Circle Recruitment
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Circle Recruitment.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Circle Recruitment will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
