At a Glance
- Tasks: Lead and improve IT service delivery while mentoring a technical team.
- Company: A tight-knit Managed Service Provider in Tadley with a collaborative culture.
- Benefits: Competitive salary, company vehicle, matched pension scheme, and 22 days leave.
- Other info: Fun working environment with monthly lunch clubs and referral bonuses.
- Why this job: Make a real impact on business growth and operational excellence.
- Qualifications: 5+ years in technical leadership with strong MSP experience.
The predicted salary is between 50000 - 60000 € per year.
Are you an experienced MSP professional ready to take true ownership of technical operations and make a measurable impact? A well-established, tight-knit Managed Service Provider based in Tadley is looking for an IT Operations Manager to lead and continuously improve the day-to-day IT service delivery of the business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team.
The Role:
- Leading, mentoring, and developing the technical team - managing workloads, running 1-2-1s, and driving performance.
- Overseeing service delivery and operational performance against SLAs and KPIs, ensuring consistently high-quality client outcomes.
- Acting as the senior point of escalation for major incidents, coordinating effective resolutions and conducting root-cause analysis.
- Driving improvements across tools, processes, documentation, and standards - including potential involvement in an upcoming RMM tool migration.
- Supporting pre- and post-sales activity and evaluating the existing product set.
- Managing and optimising MSP tooling across RMM, PSA, and security platforms.
- Collaborating with leadership, clients, and partners to support growth, client roadmaps, and service excellence.
- Contributing to project management and delivery.
What We're Looking For:
- 5+ years' experience in a technical leadership role within an MSP or similar IT services environment.
- Strong technical background - particularly Microsoft 365, Azure, Windows Server, networking (LAN/WAN/firewalls), security, and endpoint management.
- Proven ability to manage and improve service delivery against SLAs and KPIs.
- Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset).
- Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite is a strong advantage.
- Strong cyber security knowledge - Cyber Essentials, NIST.
- Commercial awareness - resource utilisation, cost control, and supporting service profitability.
- Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority.
What You'll Get:
- £50,000-£60,000 salary (DOE)
- Company vehicle available
- Employee contribution matched pension scheme - matched up to 10%
- 22 days annual leave + Bank Holidays
- A fun, friendly, and collaborative working environment
- Monthly company lunch club
This is a hands-on leadership role with real commercial weight behind it - you'll be involved in contributing to business growth alongside operational excellence. If you want a role where your decisions genuinely move the needle, this is it.
Interested? Don't worry if your CV isn't fully up to date - reach out for a confidential conversation.
IT Operations Manager employer: Circle Recruitment
Join a well-established Managed Service Provider in Tadley, where you'll thrive in a fun, friendly, and collaborative work environment. With a focus on employee growth, you will have the opportunity to lead and mentor a talented technical team while enjoying competitive benefits such as a matched pension scheme and generous annual leave. This role offers a unique chance to make a significant impact on service delivery and business growth, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and leadership experience, especially in areas like Microsoft 365 and Azure.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT operations and service delivery. Think about how you've managed teams and improved processes in the past. We want to hear your success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in the role and the company. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical leadership experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Operations Manager role. Share specific examples of how you've improved service delivery or led a team in the past.
Showcase Your Technical Skills:Since we're looking for someone with a strong technical background, don't shy away from detailing your experience with Microsoft 365, Azure, and other tools mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss how you've used these technologies in past roles and how they relate to the job at hand.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and improved service delivery in previous positions. Highlight specific instances where you mentored team members or resolved major incidents, as this will resonate well with the interviewers.
✨Understand SLAs and KPIs
Familiarise yourself with the importance of SLAs and KPIs in an MSP environment. Be prepared to discuss how you've managed these metrics in the past and what strategies you employed to ensure high-quality client outcomes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential challenges you might face in this role and how you would approach them, particularly regarding service delivery and operational performance.
