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For Companies At a Glance
- Tasks: Provide first-line support for IT issues and troubleshoot Windows OS queries.
- Company: Join a Microsoft Gold Partner with over 15 years of experience supporting SMEs.
- Benefits: Enjoy a competitive salary, 31 days holiday, private medical insurance, and ongoing training.
- Why this job: Be part of a growing team that values development and offers career progression opportunities.
- Qualifications: Experience in an MSP environment and strong knowledge of Active Directory and Office 365 required.
- Other info: Opportunity for on-site client visits and exposure to cloud projects.
The predicted salary is between 22000 - 26000 £ per year.
Job Description
IT Helpdesk Engineer – IT MSP
Cockfosters (5 days a week onsite)
£26K-£30K (DOE)
A well-established Microsoft Gold Partner based in Cockfosters is seeking a skilled 1st Line IT Helpdesk Engineer with a strong background in MSP environments. This is an excellent opportunity to join a close-knit team that has been supporting SMEs across the South of England and internationally for over 15 years.
Having recently moved into a brand-new office, the company is continuing its growth journey and is looking for someone who is passionate about technology, eager to develop their skills, and ready to take on more responsibility.
Key Responsibilities:
- Act as first point of call for incoming tickets/phone calls
- Support and troubleshooting of Windows 11-10 OS queries
- O365 Administration (SharePoint, OneDrive, Exchange)
- Group Policy (DNS/DHCP)
- Occasional on-site client visits when required
Requirements:
- ESSENTIAL Previous experience in a Managed Service Provider (MSP) environment
- Strong knowledge of Active Directory
- Office 365 Admin & troubleshooting (security, user creation)
- Basic networking knowledge
- Experience with Group Policy, DNS, DHCP
- Full UK driving licence
What's on Offer:
- Competitive salary: £26,000-£30,000 (depending on experience)
- Discretionary annual bonus
- 31 days holiday (including Bank Holidays and Christmas shutdown)
- Private medical insurance
- Contributory pension scheme
- Ongoing training and development
- Exposure to cloud projects and career progression opportunities
This is a fantastic time to join a growing business that values its people, invests in their development, and maintains a strong client base through excellent service delivery.
To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information
Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Barnet, Enfield, Hertfordshire, North London, Networking, IT Support, 1st line, Helpdesk, service desk, infrastructure, Azure, Cloud, Office 365, VMware, Server
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook – Circle Recruitment , Twitter – @Circle_Rec and LinkedIn – Circle Recruitment.
IT Helpdesk Engineer employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Research the company’s recent projects or initiatives, especially those related to cloud services or MSP environments. This knowledge can help you tailor your responses in interviews and show your genuine interest in their work.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully resolved IT issues in a fast-paced environment. Highlighting your problem-solving skills and ability to work under pressure will be crucial for a Helpdesk Engineer role.
✨Tip Number 4
Network with current employees or others in the industry through platforms like LinkedIn. Engaging with professionals can provide insights into the company culture and potentially give you an edge in the application process.
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Service Provider (MSP) environments, particularly your skills with Windows OS, Office 365, and Active Directory. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to develop your skills. Mention specific experiences that relate to the responsibilities listed in the job description, such as troubleshooting or client support.
Highlight Relevant Skills: In your application, emphasise your knowledge of Group Policy, DNS, DHCP, and any basic networking skills. These are essential for the role, so make sure they stand out in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Helpdesk Engineer.
How to prepare for a job interview at Circle Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Office 365, and Active Directory. Highlight specific examples of how you've resolved issues in these areas, as this will demonstrate your technical competence.
✨Understand the MSP Environment
Familiarise yourself with the Managed Service Provider model. Be ready to explain how you can contribute to a team that supports multiple clients, and share any relevant experiences you've had in similar environments.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully troubleshot IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to training and development, or how they handle client relationships, which will reflect your eagerness to grow within the organisation.
