Senior Service Desk Technician - MSP Huddersfield | On-site £30,000-£35,000 DoE + Benefits A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior Service Desk Technician to join their close-knit service desk team of 5. This is a great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP. What You'll Be Doing: * Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk. * Administer and troubleshoot Windows Server environments, Active Directory, and Microsoft 365. * Support and maintain Hyper-V virtualised infrastructure. * Configure and manage networking equipment, with a focus on WatchGuard and Draytek firewalls. * Support LAN/WAN setups, VPNs, Wi-Fi solutions, and general network infrastructure. * Monitor and maintain client infrastructure via RMM platforms, including patching and backup verification. * Support Anti-Virus/Anti-Malware tooling, with exposure to SentinelOne beneficial. * Provide support across Windows and Mac environments (Mac exposure a bonus). * Maintain accurate documentation and reporting, and mentor junior members of the service desk where needed. What You'll Bring: * Proven 2nd/3rd line experience within an MSP environment. * Heavy server experience, with strong Windows Server and Hyper-V knowledge. * Solid Microsoft 365 administration experience (Exchange Online, Azure, SharePoint). * Strong networking knowledge - firewalls, routing, VPNs, DNS, IP, topology. * Experience with WatchGuard and/or Draytek firewalls highly advantageous. * Exposure to SentinelOne or similar EDR/AV platforms beneficial. * Exposure to Mac OSX support beneficial. * Excellent troubleshooting, communication, and organisational skills. * Ability to manage own workload and prioritise effectively. * Relevant certifications (Microsoft, CompTIA, WatchGuard etc) are a plus. What's on Offer: <ul style='font-weight: 40...
Senior IT Service Desk Technician in Huddersfield employer: Circle Recruitment
As a fully remote employer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our Talent Acquisition Lead to thrive. With competitive salaries, unlimited annual leave, and the opportunity to shape a high-calibre technical team in a fast-growing startup environment, we offer unparalleled growth opportunities and a supportive atmosphere for professional development.
