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- Tasks: Provide first-line IT support and troubleshoot issues for employees.
- Company: Leading professional services company in Huddersfield with a vibrant team.
- Benefits: Starting salary of £26,000 plus benefits and career progression opportunities.
- Why this job: Kickstart your IT career and make a real difference in a supportive environment.
- Qualifications: 6+ months in IT support, strong Microsoft 365 knowledge, and excellent communication skills.
- Other info: Dynamic workplace with potential to grow into a 2nd line role.
The predicted salary is between 15600 - 26000 £ per year.
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or IT support role is required by a leading company in central Huddersfield.
In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.
Experience required:
- 6+ months of experience in a similar 1st line IT support / service desk role
- Working with helpdesk software, MS Office 365, Azure & Windows 10 / 11
- Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
- Ability to find solutions and assist staff at all levels
- Excellent communication skills
- Ability to prioritise tasks and deliver on deadlines
- Enthusiastic, hardworking and a team player
- Ability to drive on the odd occasion when you need to go to a different office
Job Role Responsibilities:
- Helpdesk / Telephone Support
- Building and deploying laptop clones
- Installing basic laptop components
- Provide basic Microsoft Office 365 support
- Escalate and manage 2nd and 3rd-line support tickets
- Carry out basic Active Directory tasks
- Able to support users remotely and on-premises
- Create user profiles
- Roll out software centrally and manually
- Offer user laptop health checks
- Managing all tasks via the helpdesk system
- Review ticket trends with the line manager
- Support team and firm with ad-hoc IT tasks
My client is a leading professional services company, employing over 350 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of around £26,000 + benefits.
To apply, press apply now or send your CV to matthew.leach @ circlerecruitment . com
IT Service Desk Analyst - 1st Line - Huddersfield employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - 1st Line - Huddersfield
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft 365 and any helpdesk software you might encounter. The more confident you are with these tools, the better you'll perform in interviews.
✨Tip Number 2
Practice your communication skills! You’ll need to explain technical issues clearly to non-techy folks. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your enthusiasm for learning! Employers love candidates who are eager to grow. Be ready to discuss how you keep up with new tech trends and what you've learned recently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate team players like you to join us in Huddersfield!
We think you need these skills to ace IT Service Desk Analyst - 1st Line - Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and any helpdesk software you've used. We want to see how your skills match the role, so don’t be shy about showcasing your IT support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since you'll be the first line of support, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve helped someone solve a tech issue.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Huddersfield!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows 10/11. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you’ve mastered.
✨Show Off Your Communication Skills
As a 1st Line IT Support Analyst, you'll need to communicate effectively with users at all levels. Practice explaining technical issues in simple terms, and be prepared to demonstrate your ability to listen and respond to user needs.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've successfully resolved IT issues. Be ready to walk through your thought process during the interview, showing how you prioritise tasks and find solutions under pressure.
✨Be Enthusiastic and Team-Oriented
Employers love candidates who show passion for their work and can work well in a team. Share experiences that highlight your enthusiasm for technology and your ability to collaborate with others to achieve common goals.