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- Tasks: Provide 2nd/3rd line IT support and troubleshoot client systems both remotely and onsite.
- Company: Join a close-knit, growing MSP in a modern office environment.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and healthcare benefits.
- Other info: Ongoing training and certification support available in a supportive team.
- Why this job: Take your IT career to the next level with a people-first company that values teamwork.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and networking.
The predicted salary is between 35000 - 40000 £ per year.
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You'll Be Doing:
- Deliver 2nd/3rd line support across client systems-remotely and onsite.
- Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Perform server patching, system updates, and software rollouts.
- Support LAN/WAN setups, VPNs, and network infrastructure.
- Maintain IT security, backups, and disaster recovery solutions.
- Assist with infrastructure upgrades and new tech implementations.
- Maintain accurate technical documentation and asset records.
- Provide guidance on cybersecurity and IT best practices.
What You'll Bring:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
- Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities.
- Full UK driving licence and access to a vehicle.
- Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.
What's on Offer:
- Starting salary from £35,000-£40,000 (depending on experience)
- Hybrid working: 3 days in the office, 2 days from home
- 25 days holiday + bank holidays
- 10% discretionary bonus
- Healthcare scheme membership
- Pension scheme
- Ongoing training and certification support
- A friendly, supportive team in a modern office environment
If you're ready to take the next step in your IT career with a people-first MSP that values technical excellence and team culture, we'd love to hear from you.
Senior IT Support Technician in Hertford employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server or Microsoft 365, consider creating a mini-project or a blog post to demonstrate your expertise. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on your troubleshooting skills and be ready to tackle real-world scenarios they might throw at you. Practising common issues can give you the edge you need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace Senior IT Support Technician in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd/3rd line support experience and relevant skills like Windows Server and Microsoft 365. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your technical expertise aligns with our needs. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: In your application, make sure to mention specific technologies you’ve worked with, like virtualisation platforms or network setups. We’re keen on seeing your hands-on experience, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and virtualisation platforms like Hyper-V and VMware. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Showcase Your Communication Skills
As a Senior IT Support Technician, you'll need to explain complex technical concepts to clients. Practice articulating your thought process clearly and concisely, so you can demonstrate your ability to communicate effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle real-world IT challenges, such as network outages or security breaches. Think of examples from your past experience where you successfully navigated similar situations and be ready to share those stories.
✨Highlight Your Team Spirit
This role is in a close-knit team, so it's important to show that you can collaborate well with others. Share examples of how you've worked with colleagues to solve problems or improve processes, emphasising your ability to contribute to a positive team culture.