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- Tasks: Provide 2nd/3rd line IT support and troubleshoot client systems remotely and onsite.
- Company: Join a friendly, growing MSP with a modern office and collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and healthcare benefits.
- Other info: Ongoing training and certification support available.
- Why this job: Take your IT career to the next level in a supportive team environment.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and Microsoft 365.
The predicted salary is between 35000 - 40000 £ per year.
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
- Deliver 2nd/3rd line support across client systems - remotely and onsite.
- Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Perform server patching, system updates, and software rollouts.
- Support LAN/WAN setups, VPNs, and network infrastructure.
- Maintain IT security, backups, and disaster recovery solutions.
- Assist with infrastructure upgrades and new tech implementations.
- Maintain accurate technical documentation and asset records.
- Provide guidance on cybersecurity and IT best practices.
Proven experience in a 2nd/3rd line support role within an MSP. Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms. Solid understanding of networking (TCP/IP, DNS, DHCP, VPN). Familiarity with backup solutions, RMM tools, and IT security practices. Full UK driving licence and access to a vehicle. CompTIA, Microsoft, Azure Fundamentals are a plus.
Starting salary from £35,000-£40,000 (depending on experience) ~ Hybrid working: 3 days in the office, 2 days from home ~ 25 days holiday + bank holidays ~ 10% discretionary bonus ~ Healthcare scheme membership ~ Pension scheme ~ Ongoing training and certification support ~ A friendly, supportive team in a modern office environment.
If you're ready to take the next step in your IT career with a people-first MSP that values technical excellence and team culture, we'd love to hear from you.
IT Support Technician - Remote in Hertford employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Remote in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, Microsoft 365, or networking, make sure to highlight these during interviews. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for hands-on tests! Many tech roles include practical assessments. Brush up on your troubleshooting skills and be ready to demonstrate your expertise in real-time scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely excited about joining our team.
We think you need these skills to ace IT Support Technician - Remote in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd/3rd line support experience and technical skills relevant to the role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your expertise in Windows Server, Microsoft 365, and networking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and why you’re excited about joining our team. We love seeing candidates who can connect their personal experiences with our company culture and values.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We appreciate candidates who can demonstrate their ability to troubleshoot and provide solutions, especially in a fast-paced MSP environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking basics like TCP/IP and DNS. Be ready to discuss your hands-on experience with these technologies, as they'll likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous roles. Think about times when you provided 2nd/3rd line support and how you approached troubleshooting. This will demonstrate your client-focused mindset and technical prowess.
✨Familiarise Yourself with the Company Culture
Research the MSP's values and team culture. Since they emphasise a collaborative environment, be ready to discuss how you work well in teams and contribute positively to a workplace. This shows you're not just a tech whiz but also a great fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their approach to IT security or how they handle infrastructure upgrades. This shows your genuine interest in the role and helps you assess if it's the right fit for you.