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- Tasks: Lead and improve IT service delivery while mentoring a talented technical team.
- Company: Join a well-established, friendly Managed Service Provider in Tadley.
- Benefits: Competitive salary, company vehicle, matched pension scheme, and 22 days leave.
- Other info: Enjoy a collaborative environment with opportunities for professional development.
- Why this job: Make a real impact on business growth and operational excellence.
- Qualifications: 5+ years in technical leadership with strong MSP experience.
The predicted salary is between 50000 - 60000 £ per year.
Are you an experienced MSP professional ready to take true ownership of technical operations and make a measurable impact? A well-established, tight-knit Managed Service Provider based in Tadley is looking for an IT Operations Manager to lead and continuously improve the day-to-day IT service delivery of the business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team.
The Role:
- Leading, mentoring, and developing the technical team - managing workloads, running 1-2-1s, and driving performance.
- Overseeing service delivery and operational performance against SLAs and KPIs, ensuring consistently high-quality client outcomes.
- Acting as the senior point of escalation for major incidents, coordinating effective resolutions and conducting root-cause analysis.
- Driving improvements across tools, processes, documentation, and standards - including potential involvement in an upcoming RMM tool migration.
- Supporting pre- and post-sales activity and evaluating the existing product set.
- Managing and optimising MSP tooling across RMM, PSA, and security platforms.
- Collaborating with leadership, clients, and partners to support growth, client roadmaps, and service excellence.
- Contributing to project management and delivery.
What We're Looking For:
- 5+ years' experience in a technical leadership role within an MSP or similar IT services environment.
- Strong technical background - particularly Microsoft 365, Azure, Windows Server, networking (LAN/WAN/firewalls), security, and endpoint management.
- Proven ability to manage and improve service delivery against SLAs and KPIs.
- Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset).
- Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite is a strong advantage.
- Strong cyber security knowledge - Cyber Essentials, NIST.
- Commercial awareness - resource utilisation, cost control, and supporting service profitability.
- Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority.
What You'll Get:
- £50,000-£60,000 salary (DOE).
- Company vehicle available.
- Employee contribution matched pension scheme - matched up to 10%.
- 22 days annual leave + Bank Holidays.
- A fun, friendly, and collaborative working environment.
- Monthly company lunch club.
This is a hands-on leadership role with real commercial weight behind it - you'll be involved in contributing to business growth alongside operational excellence. If you want a role where your decisions genuinely move the needle, this is it.
Interested? Don't worry if your CV isn't fully up to date - reach out for a confidential conversation.
Locations
IT Operations Manager in Hampshire, Tadley employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in Hampshire, Tadley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Microsoft 365, Azure, and ITIL-based service management.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT operations management. Think about how you've handled major incidents or improved service delivery in the past, and be ready to share those stories.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace IT Operations Manager in Hampshire, Tadley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in managing teams, improving service delivery, and any relevant technical skills. We want to see how you can make a measurable impact!
Showcase Your Leadership Skills: As a hands-on leader, it’s crucial to demonstrate your ability to mentor and develop a team. Share specific examples of how you've led teams in the past and the positive outcomes that resulted from your leadership.
Highlight Technical Expertise: Don’t forget to showcase your strong technical background! Mention your experience with Microsoft 365, Azure, and any MSP tooling you've worked with. We’re looking for someone who knows their stuff and can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get started on this journey together!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss how you've used these technologies in past roles and how they can improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you mentored team members or improved performance. This will demonstrate your ability to manage and develop the technical team effectively.
✨Understand SLAs and KPIs
Familiarise yourself with the importance of SLAs and KPIs in an MSP environment. Be prepared to discuss how you've managed service delivery against these metrics and any improvements you've implemented.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling major incidents or coordinating resolutions. Think through your approach to problem-solving and how you would conduct root-cause analysis in these situations.