Senior IT Engineer (Support & Projects) - MSP
Colchester / Braintree Area Office-Based Driving Licence Essential
Up to £35,000 DoE + Benefits
A well-established and growing MSP in North Essex is looking for an experienced, customer-focused Senior IT Engineer to join their Support & Projects team. This is a varied, hands-on role split between 2nd/3rd line support and project delivery, with a pipeline of 15 Intune migrations already lined up and ready to go. It's a great opportunity for someone who wants to own projects from scoping through to handover, not just assist on them.
What You'll Be Doing:
- Deliver 2nd/3rd line support to customers via phone, email and portal, with a strong focus on first-touch resolution.
- Own projects end to end, including Intune migrations, Microsoft 365 tenant migrations and customer onboarding.
- Carry out server migrations (server to server and server to cloud), infrastructure upgrades and firewall configuration.
- Deploy and manage Microsoft 365, Entra ID, Intune and Azure environments alongside traditional on-premise servers and networking.
- Share knowledge with the wider team and assist with escalated issues, while maintaining accurate time recording and documentation.
What You'll Bring:
- Proven experience in a senior support or engineering role within an MSP, supporting multiple customer environments.
- Experience independently delivering technical projects from requirements and planning through to testing and handover.
- Strong knowledge of Windows Server, Active Directory and Hyper-V, plus solid Microsoft 365, Entra ID, Intune and Azure experience.
- Good networking knowledge (firewalls, VPNs, VLANs), with image-based backup/DR and Autotask/Datto experience a bonus.
- A calm, customer-first approach with excellent communication skills.
- Full UK driving licence and own vehicle essential.
- Relevant certifications (Microsoft, CompTIA etc) are a plus.
What's on Offer:
- Salary up to £35,000 (depending on experience)
- 22 days holiday + bank holidays + your birthday off
- A varied role combining support and project delivery
- A busy pipeline of Intune and Microsoft 365 projects
- A supportive, customer-centric team within a respected MSP
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