At a Glance
- Tasks: Provide top-notch IT support and manage complex technical requests.
- Company: Join a leading Microsoft Gold Partner with a strong reputation.
- Benefits: Up to £42K salary, flexible work options, and career growth opportunities.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Be part of a motivated team and enhance your tech skills.
- Qualifications: Experience with Windows Server, Office 365, and customer-facing roles.
The predicted salary is between 38250 - 46750 £ per year.
Due to continued growth, a leading Microsoft Gold Partner based in Dudley is looking for a 3 Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation.
Key Skills required:
- Windows Server 2022/2019/2016
- OS 11/10
- Office 365 & SharePoint administration
- Microsoft Exchange
- Virtualisation Technologies (VMware ESXi, Hyper-V)
- Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
- Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able
- Experience with Security technologies i.e. DLP
- Backup Technologies
- Ideally previous MSP experience / customer facing role
- Familiarity with ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous.
The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.
3rd Line IT Support Engineer in Dudley employer: Circle Recruitment
As a fully remote employer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our Talent Acquisition Lead to thrive. With competitive salaries, unlimited annual leave, and the opportunity to shape a high-calibre technical team in a fast-growing startup environment, we offer unparalleled growth opportunities and a supportive atmosphere for professional development.
