At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot complex issues in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a close-knit team culture.
- Benefits: Competitive salary, private healthcare, birthday off, and funded professional development.
- Other info: Opportunity to mentor apprentices and build strong client relationships.
- Why this job: Join a rapidly growing business and make a real impact in the tech world.
- Qualifications: 3+ years in an MSP environment with strong troubleshooting and Microsoft 365 skills.
The predicted salary is between 45000 - 45000 £ per year.
A fast-growing Managed Service Provider based near Broxbourne is looking for a Senior IT Engineer to join their close-knit team. This is a full-time, office-based role with travel to customer sites as required - a full UK driving licence is essential.
You will be the first point of contact but working at genuine 2nd and 3rd line depth - dealing with real issues and fixing them properly. You will get huge exposure across Windows, M365, Azure, networking, VoIP, and cyber security, as well as the opportunity to be a key part of something that is genuinely growing. Ideas are welcomed here, not ignored.
Responsibilities- Providing 2nd line technical support remotely and on-site, troubleshooting and resolving complex IT issues efficiently and professionally.
- Working across Microsoft 365, Azure, Intune, and firewall technologies day to day.
- Configuring, deploying, and maintaining switches, routers, firewalls, and wireless solutions.
- Troubleshooting networking, Wi-Fi, connectivity, VoIP, and security issues.
- Taking part in customer onboarding and site setup projects as the MSP continues to grow its client base.
- Ensuring cyber security best practices are implemented and maintained across client environments.
- Mentoring apprentices within the support team - sharing knowledge and helping them develop.
- Building strong relationships with clients and contributing to account management.
- Travelling to customer sites when required for onsite support and project work.
- Essential: 3+ years' experience in an MSP environment - essential.
- Proven 2nd line IT support experience with strong troubleshooting ability.
- Strong Microsoft 365 knowledge - Intune, Exchange, Teams, SharePoint, Azure AD.
- Solid networking fundamentals - TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs.
- Hands-on firewall configuration and management experience.
- A good understanding of cyber security principles and a willingness to keep developing in this area.
- Excellent communication and interpersonal skills - this is key to the role.
- Organised, self-motivated, and comfortable keeping documentation up to date.
- Full UK driving licence and right to work in the UK - both essential.
- Highly desirable: Relevant certifications - Microsoft, CompTIA, or cyber security.
- Intune device management - policies, application rollout, Autopilot deployments.
- Device deployment experience - MDT, SCCM etc.
- Office moves and site setups - networking, Wi-Fi, end-user environments.
- Experience mentoring or training junior team members.
- £35,000-£40,000 salary (DOE)
- Your birthday off - every year
- BUPA private healthcare
- Pension scheme
- Funded professional development and certifications
- A genuine opportunity to be a key person in a rapidly growing business
If you are an experienced MSP engineer who wants to stay technical, work with a team that encourages better ways of working, and grow with a business that is genuinely going places - this is the role.
Interested? Don’t worry if your CV isn’t fully up to date - reach out to Gianluca @ CircleRecruitment dot com for a confidential chat.
Senior IT Engineer in Broxbourne employer: Circle Recruitment
Join a dynamic Managed Service Provider in Broxbourne, where your expertise as a Senior IT Engineer will be valued and nurtured. With a strong focus on employee growth, you'll benefit from funded professional development, a supportive work culture that encourages innovation, and the unique opportunity to make a significant impact in a rapidly expanding business. Enjoy competitive salary packages, private healthcare, and even your birthday off every year, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Broxbourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Circle Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Circle Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Circle Recruitment!
✨Direct Apply to Circle Recruitment
Let's not forget to apply directly through the Circle Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer in Broxbourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Circle Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Circle Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Circle Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
