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- Tasks: Support legal applications and provide top-notch customer service to staff.
- Company: Join a dynamic legal firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid working, and comprehensive training provided.
- Other info: Great opportunity for career growth and skill development in a collaborative team.
- Why this job: Become a legal application expert and make a real difference in a supportive environment.
- Qualifications: Experience in IT support or as a user of legal applications is preferred.
The predicted salary is between 30000 - 42000 £ per year.
Legal Application Support Engineer with some experience in supporting Legal IT applications such as Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Elite 3E, Aderant, Visualfiles or Proclaim. You don't need to have experience with all the above, but should have worked in an IT support or application support role for a legal/solicitor firm, or been a user of legal applications, wanting to move into this kind of role.
The Legal Application Support Engineer will provide effective, high-quality, responsive, customer-oriented and professional specialist support on their legal business applications to all staff within the firm.
Experience needed:
- Working within an IT Support, Application Support role for a Law firm or as an End user of Legal applications wanting to move into Support
- Have had experience with one of InTapp, iManage, Elite 3E, Bighand or another legal application
You will become a key part of the IT team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application expert. (Full training will be given on applications you have not had exposure to.)
Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents.
They are open on salary, so it will be dependent on experience, and as I mentioned, my client is happy to train somebody up from a more junior position into this role.
Legal Application Support Analyst - Birmingham employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Application Support Analyst - Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal IT space and let them know you're on the hunt for a Legal Application Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with the applications mentioned in the job description. Even if you haven't used all of them, showing that you've done your homework on tools like iManage or Bighand can really impress potential employers. It shows you're proactive and ready to hit the ground running!
✨Tip Number 3
Prepare for interviews by practising common questions related to application support. Think about scenarios where you've resolved issues or provided excellent customer service. We want you to shine and show how you can be the go-to person for legal application support!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are enthusiastic about joining our team!
We think you need these skills to ace Legal Application Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience with legal applications like iManage or Bighand. We want to see how your background fits the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the Legal Application Support Analyst role and how your previous experiences make you a great fit for our team.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've resolved issues or supported users in an IT environment. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Circle Recruitment
✨Know Your Legal Applications
Familiarise yourself with the legal applications mentioned in the job description, like InTapp and iManage. Even if you haven't used all of them, having a basic understanding will show your enthusiasm and readiness to learn.
✨Showcase Your IT Support Experience
Be prepared to discuss your previous IT support or application support roles. Highlight specific examples where you've resolved issues or improved processes, especially in a legal context, as this will demonstrate your relevant experience.
✨Prepare for Stakeholder Interaction
Since you'll be dealing with various stakeholders, think of examples where you've successfully managed challenging interactions. This will illustrate your communication skills and ability to maintain professional relationships under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the training process for new applications or how the team collaborates on incident management. This shows you're proactive and genuinely interested in the position.