At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot tech issues for employees.
- Company: Leading professional services company in Birmingham with a focus on growth.
- Benefits: Starting salary of £27,000 - £32,000, hybrid working, and referral bonuses.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 12+ months in IT support, strong communication, and a passion for technology.
The predicted salary is between 27000 - 32000 € per year.
IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.
Experience required:
- Minimum 12+ months of experience in a similar 1/2 line IT support role.
- Working with helpdesk software, MS Office 365 & Windows 11
- Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
- Ability to find solutions and assist staff at all levels
- Excellent communication skills
- Ability to prioritise tasks and deliver on deadlines
- Enthusiastic, hardworking and a team player
Job Role Responsibilities:
- Provide 1 / 2 Line IT Support via phone / email / service management tools
- Building and configuring desktops
- Provide Microsoft Office 365 support
- Carry out Active Directory tasks
- Able to support users remotely and on-premises
- Roll out software centrally and manually
- Offer user laptop health checks
- Adhere to firm wide security standards
- Managing all tasks via the helpdesk system
- Review ticket trends with the line manager and identify recurring issues
- Support team and firm with ad-hoc and project IT tasks
My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home.
To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com
IT Support Analyst - 1st / 2nd line - Birmingham employer: Circle Recruitment
Join a leading professional services company in Birmingham, where you will thrive in a dynamic work culture that values collaboration and innovation. With opportunities for career progression and a hybrid working model, you can enjoy a balanced work-life while developing your IT skills in a supportive environment. The company offers competitive salaries and benefits, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - 1st / 2nd line - Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are with your answers, the better you'll come across when it counts.
✨Tip Number 3
Show off your tech skills! If you’ve worked on any cool projects or solved tricky problems, be ready to share those stories. Real-life examples can really make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst - 1st / 2nd line - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support roles, especially with helpdesk software and Microsoft Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your enthusiasm for learning new technologies.
Show Off Your Communication Skills:Since this role involves assisting staff at all levels, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated solutions in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of helpdesk software, MS Office 365, and Windows 11. Be ready to discuss how you've used these tools in past roles and any troubleshooting techniques you’ve mastered.
✨Show Off Your Communication Skills
Since you'll be the first line of support, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical issues in simple terms, as if you're talking to someone who isn't tech-savvy.
✨Prioritisation is Key
Be prepared to talk about how you manage multiple tasks and prioritise them effectively. Think of examples where you had to juggle different IT issues and how you ensured timely resolutions.
✨Emphasise Your Team Spirit
This role requires a collaborative approach, so highlight your experience working in teams. Share examples of how you've contributed to team success and supported colleagues in achieving common goals.
