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- Tasks: Provide 1st Line IT support and manage service requests in a collaborative team.
- Company: Join a leading tech firm in Cambridge known for exceptional user services.
- Benefits: Enjoy a starting salary up to £28K, hybrid work, and private healthcare.
- Why this job: This role is your launchpad for career growth in a reputable organization.
- Qualifications: Experience with Windows OS, Active Directory, and Office 365 is essential.
- Other info: Ideal for those looking to advance in IT with a supportive team.
The predicted salary is between 16800 - 28000 £ per year.
1st Line IT Support Engineer – Cambridge (Hybrid) Due to continued growth, a leading technology firm based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or field-based role Windows OS 11/10 Active Directory Office 365 Exchange Server experience Group Policy (DNS/DHCP) VPN technologies It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam. The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holidays Company pension scheme Hybrid working up to 2 days WFH Private healthcare Plus much more Interested? Don’t worry if your current …
1st Line IT Support Analyst employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Familiarize yourself with the key technologies mentioned in the job description, such as Windows OS 11/10 and Office 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the specific challenges they face, which you can address during your interview.
✨Tip Number 3
Prepare to discuss your previous experience in a Service Desk role. Be ready to share specific examples of how you've successfully resolved issues, logged calls accurately, and collaborated with team members to enhance service delivery.
✨Tip Number 4
Highlight any experience you have with backup technologies like Veeam or VPN technologies. Even if it's not extensive, showing a willingness to learn and adapt can demonstrate your commitment to growing within the role.
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Desk roles and familiarity with Windows OS, Active Directory, and Office 365. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver exceptional service. Mention any specific experiences that relate to the key skills required for the role.
Showcase Technical Skills: In your application, emphasize your technical skills, especially those related to VPN technologies, Group Policy, and backup technologies like Veeam. Provide examples of how you've used these skills in previous roles.
Highlight Team Collaboration: Since the role involves working closely with other team members, mention any past experiences where you successfully collaborated in a team environment. This will demonstrate your ability to work well within a team.
How to prepare for a job interview at Circle Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows OS, Active Directory, and Office 365. You might be asked specific questions about troubleshooting or managing these systems, so brush up on your knowledge and be ready to provide examples from your past roles.
✨Demonstrate Problem-Solving Abilities
As a 1st Line IT Support Analyst, you'll need to show that you can think on your feet. Prepare for scenario-based questions where you may need to explain how you would handle specific support requests or technical issues.
✨Highlight Your Communication Skills
Since this role involves working closely with end users and other team members, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to do this during the interview.
✨Express Your Willingness to Learn
This position is a great opportunity for career growth. Make sure to convey your enthusiasm for learning new technologies and your desire to advance within the company. Mention any relevant courses or certifications you are pursuing or plan to pursue.
