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- Tasks: Provide 1st Line IT support and manage service requests in a collaborative team.
- Company: Join a leading tech firm in Dudley known for exceptional user services.
- Benefits: Enjoy a starting salary up to £27K, hybrid work, and private healthcare.
- Why this job: This role is your launchpad for career growth in the tech industry.
- Qualifications: Experience with Windows OS, Active Directory, and Office 365 is essential.
- Other info: No need for a polished CV; we value potential over perfection!
The predicted salary is between 21600 - 37800 £ per year.
1st Line IT Support Engineer – Dudley (Hybrid) Due to continued growth, a leading technology firm based in Dudley is looking for a 1st Line IT Support Engineer to join the team. Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or field-based role Windows OS 11/10 Active Directory Office 365 Exchange Server experience Group Policy (DNS/DHCP) VPN technologies It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam. The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £27K DOE 25 days annual leave + bank holidays Company pension scheme Hybrid working up to 2 days WFH Private healthcare Plus much more Interested? Don’t worry if your current CV isn…
1st Line IT Support Analyst employer: Circle Recruitment
Contact Detail:
Circle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Familiarize yourself with the key technologies mentioned in the job description, such as Windows OS 10/11 and Office 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your knowledge of Active Directory and Group Policy. Being able to discuss how you've used these technologies in past roles or projects will demonstrate your readiness for the position.
✨Tip Number 3
Prepare to discuss your experience in a Service Desk environment. Think of specific examples where you successfully resolved issues or improved processes, as this will show your problem-solving skills and ability to work collaboratively.
✨Tip Number 4
If you have any experience with backup technologies like Veeam, be sure to highlight it. Even if it's limited, showing a willingness to learn and adapt can make a positive impression on the hiring team.
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Desk roles and familiarity with Windows OS, Active Directory, and Office 365. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver exceptional service. Mention any specific experiences that relate to the key skills required for the role.
Showcase Technical Skills: In your application, emphasize your technical skills, especially those related to VPN technologies, Group Policy, and backup technologies like Veeam. Provide examples of how you've used these skills in previous roles.
Highlight Team Collaboration: Since the role involves working closely with other team members, mention any past experiences where you successfully collaborated in a team environment. This will demonstrate your ability to work well within a team setting.
How to prepare for a job interview at Circle Recruitment
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS 10/11, Active Directory, and Office 365. Be prepared to discuss how you've used these technologies in previous roles, as this will demonstrate your capability to handle the technical aspects of the job.
✨Highlight Your Customer Service Skills
As a 1st Line IT Support Analyst, you'll be interacting with end users regularly. Share examples of how you've successfully resolved customer issues in the past, emphasizing your communication skills and ability to remain calm under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common IT support issues you’ve encountered and how you resolved them. This will showcase your problem-solving skills and practical experience.
✨Express Your Willingness to Learn
Since this role is a stepping stone for career advancement, express your eagerness to learn and grow within the company. Mention any relevant training or certifications you are pursuing or plan to pursue, especially in areas like backup technologies or VPNs.
