At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for diverse clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Earn up to £30,000, enjoy funded certifications, and flexible working hours.
- Other info: Opportunities for career progression and travel expenses covered for client visits.
- Why this job: Gain valuable experience while making a real impact in a dynamic environment.
- Qualifications: Must have MSP experience and a full UK driving licence.
The predicted salary is between 30000 - 30000 € per year.
Looking to grow your MSP career in a role that gives you real variety? A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc). This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications. Please note: a full UK driving licence and access to a car are required for this role.
Responsibilities
- Delivering high-quality remote and on-site support across a range of technical issues and platforms.
- Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.
- Troubleshooting applications, networks, and infrastructure issues for a varied client base.
- Supporting, training, and mentoring junior team members where needed.
- Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).
What We're Looking For
Essential experience:
- MSP background - essential.
- Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments.
- Windows Server 2016+ and Windows 11 Pro / macOS desktop support.
- Active Directory administration, VMware, and Hyper-V.
- Networking troubleshooting - TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate.
- Email security solutions and online backup / disaster recovery.
- A hands-on, problem-solving approach with a calm head under pressure.
- Full UK driving licence and access to a vehicle.
Beneficial (not essential):
- Experience with Atera RMM (the MSP's internal tooling - full training provided).
- IT certifications such as CCNA, or CompTIA.
- Azure or Microsoft certifications (AZ-900, MS-900 etc.).
What You'll Get
- Up to £30,000 salary (DOE)
- Office-based role with London client site visits 2 days per week - all travel paid
- 28 days annual leave (including Bank Holidays).
- Funded certifications - including AZ-900, MS-900, and more
- Pension scheme
- A growing MSP where your progression is taken seriously
If you're an MSP-experienced engineer who wants variety, development, and a team that backs you - this is worth a conversation.
Interested? Don't worry if your CV isn't fully up to date - reach out to Recruitment dot com for a confidential chat.
1st/2nd Line IT Support Engineer employer: Circle Recruitment
Join a dynamic Managed Service Provider in St. Albans, where your career as a 1st/2nd Line IT Support Engineer will flourish in a supportive environment that prioritises employee development and offers funded certifications. Enjoy the flexibility of office-based work with regular client visits to London, all travel costs covered, and be part of a team that values problem-solving and collaboration, ensuring you have the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Bring examples of how you've tackled tricky tech issues in the past.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t hesitate to apply. Tailor your approach to highlight your MSP experience and relevant tech skills.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. It’s a small step that can make a big difference.
We think you need these skills to ace 1st/2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your MSP experience and relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Microsoft 365, Windows Server, and networking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who take the time to express their enthusiasm for the role.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives under pressure and enjoys solving problems, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Circle Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and networking. Be ready to discuss specific scenarios where you've solved problems using these technologies, as this will show your hands-on experience.
✨Showcase Your MSP Experience
Since the role requires an MSP background, prepare examples of how you've handled tickets and supported clients in a managed service environment. Highlight any challenges you've faced and how you overcame them to demonstrate your problem-solving skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting abilities. Practice explaining your thought process when diagnosing issues, as this will help interviewers see how you approach problems under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
