Manager Solutions Engineering - EMEA

We prioritise the health and wellbeing of our employees through our comprehensive benefit package, including generous paid time off to rest and recharge, holistic mental health support, and benefits covering employees up to 100%. What does it mean to work at CircleCI? For us, flexibility is key.

As the Field Engineering Manager for EMEA, you will operate in a player-coach capacity where you will learn firsthand how CircleCI technology supports customer requirements while managing and coaching the existing team. Based in EMEA and working with staff across various European countries, you will balance direct client-facing technical work with leading a distributed team of field engineers. This role requires rolling up your sleeves to deliver technical solutions alongside your team while providing guidance, mentorship, and operational coordination.

What You’ll Do

• Actively engage with customers and partners in a hands-on technical capacity, delivering solutions, conducting technical presentations, and supporting proof-of-concepts.
• Lead and coach a distributed field engineering team across EMEA, providing day-to-day guidance and professional development.
• Build deep knowledge of CircleCI technology through direct customer engagement and technical delivery work.
• Support both pre-sales and post-sales activities, working alongside your team to provide technical expertise and advisory services.
• Coordinate operational activities and work plans for the EMEA field engineering function, ensuring effective execution across time zones and locations.
• Develop and share best practices to optimise team effectiveness and customer satisfaction across the region.
• Foster collaboration within the distributed EMEA team and with cross-functional partners including sales, customer success, and product teams.
• Provide mentorship and coaching to team members, supporting their technical growth and career development.
• Monitor team performance and customer engagement, identifying opportunities for continuous improvement.
• Contribute to process improvements and operational efficiency initiatives.
• Manage resource coordination and capacity planning to meet regional objectives.
• Ensure quality standards and performance requirements are met for technical deliverables.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in field engineering, solutions engineering, or technical customer-facing roles within the technology industry.
• 2+ years of experience coaching, mentoring, or leading technical team members.
• Strong hands-on technical background with expertise in software development, DevOps practices, CI/CD workflows, and cloud technologies.
• Demonstrated ability to balance individual contributor work with team leadership responsibilities.
• Proven track record of driving customer success through technical solutions and collaboration.
• Excellent communication and presentation skills, with experience engaging technical and business audiences at various organisational levels.
• Strong organisational skills with ability to manage multiple priorities across a distributed team environment.
• Experience working effectively across different European countries and time zones.
• Willingness to be a working team manager who remains actively involved in client-facing technical delivery.
• Knowledge of current trends in DevOps, CI/CD, and software delivery.
• Collaborative mindset with ability to build relationships across cross-functional teams.
• Customer-focused approach with passion for technical excellence and continuous improvement.
• Based in EMEA with authorisation to work in your country of residence.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.