Customer Success Executive

This is a new role for someone who is brilliant with people, highly organised and good at keeping things moving.

You will often be the first person our clients speak to when they need support. You will help them feel heard, explain what happens next and bring together the right people across our technical, delivery and Account Management teams. You do not need to be technical.

You may have experience in customer service, client services, account support, front of house, office management, a contact centre or a PA role. What matters most is that you communicate clearly, notice when something has stalled and reliably follow things through.

At Circle Interactive, we help charities, membership organisations and other purpose-led organisations get more from their websites, CRM systems and digital services.

The details

• Bristol, hybrid working
• Permanent role

You will join a trusted and collaborative team of 20, with training and opportunities to develop in client success or account management.

Qualifications

• Strong communication and interpersonal skills.
• Organisational and time-management abilities to handle multiple client accounts and priorities in a hybrid work environment.
• The ability to build strong, trust-based relationships over time.
• Customer Support and Account Management experience, including handling inquiries, managing expectations.
• Happy to learn new web-based systems.
• Previous experience in customer success, client services, or a related field; a relevant degree or equivalent practical experience is advantageous.

For full details go to our careers page https://www.circle-interactive.co.uk/careers/client-success-executive