At a Glance
- Tasks: Support clients, coordinate services, and ensure effective communication.
- Company: Join a Bristol-based digital agency making a real impact.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with regular social activities and learning opportunities.
- Why this job: Be the voice of clients and help them thrive with digital support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
Client support, service coordination and account engagement.
Location: Bristol, hybrid working
Hours: 25 to 37.5 hours per week across five days
Salary: £25,000 to £27,500 full-time equivalent
Contract: Permanent
Reporting Structure: Reports to the Head of Client Services
Help organisations doing important work get the digital support they deserve. Circle Interactive is a Bristol-based digital agency. We help charities, membership organisations, professional bodies and other purpose-led organisations use technology to work more effectively and increase their impact.
Our clients do work that matters. They support better mental health, protect digital rights, strengthen communities, represent professions, campaign for change and provide essential services. Behind that work are websites, CRM systems and digital platforms that need to be dependable, secure and properly supported. That is where we come in.
We are looking for a warm, highly organised and proactive Client Success Executive to help our clients feel heard, informed and well supported. You will often be the first person a client speaks to when they need help. You will not be expected to fix technical problems yourself. Your role will be to understand what is happening, recognise its impact, bring in the right people and keep everyone informed until the work is complete. You will help clients feel looked after and help us keep work moving.
The role
- You are the primary advocate for our clients, ensuring that their feedback shapes our service and that they feel the tangible impact of our digital support.
- You will focus on providing great service, communicating effectively and helping clients get value from their relationship with Circle.
- You will provide that human connection while coordinating activity across our support, development, hosting, project delivery and Account Management teams.
- This is a varied role for someone who enjoys people, communication and organisation.
- This role provides a holistic view of agency operations. It is an excellent platform to build a career in digital account management, project coordination, or client services.
What you will do
- Support on-boarding of new clients
- Help manage client access to our platforms
- Respond to incoming enquiries from existing clients
- Arrange calls or demonstrations with the other colleagues if needed
- Support strong client relationships
You will work alongside our Account Managers, helping them maintain regular contact with clients. This will include:
- arranging account reviews and other client meetings
- identifying client training needs and organisational changes
- keeping client records up to date
What you will bring to the team
What matters most is how you work with people and follow things through with organisational rigour. You should be inquisitive and a good communicator and feel comfortable in a modern digital environment. You will be someone who:
- communicates warmly, clearly and professionally
- enjoys speaking to people and is comfortable picking up the phone to clarify or check in
- listens carefully and asks questions ensuring that our clients always feel heard
Working at Circle
Circle has been creating and supporting digital platforms since 2005 and our team of about 20 is mostly based in Bristol. We will help you develop an understanding of our services and systems, including CRM, websites, hosting and digital support. Our culture is based on trust, flexibility, collaboration and taking responsibility. You will work with experienced people who are generous with their knowledge. We value asking questions, sharing ideas, helping colleagues and looking for solutions.
Flexible, part-time working and hybrid working
This role can be part time or full time, spread across five days. We work flexibly, with a mixture of office and home working. We get together in our Bristol office for team and whole company days at least a couple of times a month.
Equal opportunities
We want Circle to be a welcoming place where different experiences and perspectives are valued.
- flexibility
- pension
- learning time
- opportunity to attend relevant conferences and sector events
- regular team days and social activities
- increasing annual leave with length of service
- enhanced maternity, paternity and adoption leave
Interviews will take place the following week.
Client Success Executive employer: Circle Interactive
Circle Interactive is an exceptional employer located in Bristol, offering a supportive and collaborative work culture that prioritises employee growth and well-being. With flexible hybrid working options, a commitment to professional development, and a focus on meaningful client relationships, employees are empowered to thrive in their roles while contributing to impactful projects that support vital causes. Join a team where your contributions are valued, and enjoy benefits such as increased annual leave with service, learning opportunities, and regular team-building activities.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Circle Interactive and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Circle Interactive and let us see your personality shine through!
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Circle Interactive.
Get Familiar with Our Brand:Before applying, take some time to learn about Circle Interactive and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Circle Interactive
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Circle Interactive.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Circle Interactive will surely appreciate.
