Quality and Risk Manager

We have an opportunity for a Quality and Risk Manager to join their Senior Management Team. This is a full‑time role for 37.5 hours a week with a flexible shift pattern.

Responsibilities

• Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high‑quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Develop, review, and improve clinical governance systems, policies, and procedures across the hospital.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
• Support the hospital in achieving and maintaining a 'Good' or higher regulatory rating.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
• Manage the collection, analysis, and presentation of clinical governance and quality data.
• Deliver training sessions, workshops, and presentations to improve staff engagement in quality and safety processes.

Qualifications

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects, and work collaboratively across teams.
• Relevant health‑related qualification and evidence of ongoing professional development.
• Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement.
• Experience working in an independent healthcare setting.
• Qualification or training in quality improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with governance platforms or incident reporting tools used in healthcare.

Benefits

• Circle Health Group offers a competitive starting salary and a wide range of employee benefits, including:
• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Management Bonus Scheme.
• Private Pension Scheme.
• Private Healthcare Scheme covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family‑Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.