At a Glance
- Tasks: Convert self-pay enquiries into procedures and provide excellent patient service.
- Company: Join Circle Health Group, the UK's leading independent healthcare provider.
- Benefits: Enjoy 25 days holiday, private healthcare, and a supportive work environment.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong customer service skills and proficiency in MS Office required.
The predicted salary is between 18000 - 22000 £ per year.
This is a part- time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
- You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
- You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
- You facilitate necessary access times and information required for patients to convert to procedure.
- You appropriately influence patients to choose Circle Health Group for their procedure.
- You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
- You book appropriate self-pay patients into a suitable clinic appointment.
- You comply with all relevant mandatory training.
Required skills:
- Customer service using telephone, written and face-to-face communications.
- Working within service performance standards.
- Proven influencing/sales skills.
- Proficient in MS Outlook, Excel and Word.
- Excellent command of the English language, both written and verbal.
- Excellent telephone manner and interpersonal skills.
in Guildford is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
- ...and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles... and more.
We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally.
Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
Patient Liaison Officer in Guildford employer: Circle Health
Circle Health in Wroughton is an exceptional employer that prioritises the well-being and professional development of its staff. With a supportive work culture, flexible shifts, and comprehensive benefits including 25 days of holiday and private healthcare, employees are empowered to thrive both personally and professionally. The opportunity for continuous training and growth within the nursing department makes it a rewarding place for dedicated professionals to make a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Liaison Officer in Guildford
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Liaison Officer in Guildford
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Circle Health, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Circle Health
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Circle Health.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Circle Health.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Circle Health can really resonate with interviewers and show your commitment to the field.
