Quality and Risk Manager in St Helens

Fairfield Independent Hospital in St Helens is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Quality and Risk Manager to join our Quality Assurance department. This is a full‑time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Responsibilities

• Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high‑quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Develop, review, and improve clinical governance systems, policies, and procedures across the hospital.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
• Support the hospital in achieving and maintaining a 'Good' or higher regulatory rating.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.

Qualifications

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects and work collaboratively across teams.
• Relevant health‑related qualification and evidence of ongoing professional development.
• Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement.
• Experience working in an independent healthcare setting.
• Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma).
• Familiarity with governance platforms or incident reporting tools used in healthcare.

Salary & Benefits

• Competitive starting salary.
• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Management Bonus Scheme.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support wellbeing.
• Employee recognition programmes.
• Industry leading training and development opportunities.

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.