Quality and Risk Manager in Milton Keynes

Full‑time, 37.5 hours per week, Permanent. Salary up to £60,000 per year, depending on experience, training and qualification. The Saxon Clinic Milton Keynes, part of Circle Health Group.

Duties of this role include:

• Lead and coordinate the hospital's quality and governance functions, ensuring safe, high‑quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Develop, review, and improve clinical governance systems, policies, and procedures across the hospital.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
• Support the hospital in achieving and maintaining a ‘Good’ or higher regulatory rating.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
• Manage the collection, analysis, and presentation of clinical governance and quality data.
• Deliver training sessions, workshops, and presentations to improve staff engagement in quality and safety processes.

Applicants should meet the following criteria:

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills, able to present and educate confidently.
• Proven ability to facilitate change, lead projects, and work collaboratively across teams.
• Relevant health‑related qualification and evidence of ongoing professional development.
• Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement.
• Experience working in an independent healthcare setting.
• Qualification or training in quality improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with governance platforms or incident reporting tools used in healthcare.

Salary & Benefits: Competitive starting salary and a range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Management Bonus Scheme.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family‑Friendly policies, including enhanced maternity, paternity & adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.

Circle Health Group is committed to creating a diverse workforce and offers inclusive opportunities for all colleagues.