At a Glance
- Tasks: Handle high-volume enquiries and ensure top-notch customer experiences.
- Company: Join Circle Health Group, a leader in healthcare services.
- Benefits: Enjoy a competitive salary, 25 days holiday, and healthcare perks.
- Other info: Permanent role with great career growth opportunities in a supportive environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong customer service skills and experience in sales or support.
The predicted salary is between 24947 - 24947 £ per year.
Circle Health Group Limited is seeking a Helpline Advisor for their National Enquiry Centre in Glasgow. This full-time position involves handling high-volume enquiries via telephone and email and ensuring an excellent customer experience.
Successful candidates will have strong customer service skills and prior experience in sales or customer support.
The role offers a permanent salary of £24,947 per year, along with 25 days of holiday per year plus bank holidays, a private pension scheme, and healthcare benefits.
Customer Experience Advisor - Helpline & Appointments employer: Circle Health Group Limited
Circle Health Group Limited is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in the vibrant city of Glasgow, employees benefit from competitive salaries, generous holiday allowances, and comprehensive healthcare packages, all while being part of a dynamic team dedicated to delivering outstanding customer service.
Contact Details:
Circle Health Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Helpline & Appointments
✨Tip Number 1
Make sure to research Circle Health Group before your interview. Knowing their values and mission will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or high-volume enquiries, as these are key parts of the job. We want you to shine in those moments!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the team and the role. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor - Helpline & Appointments
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries in the past and what makes you a great fit for our team!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role. Mention specific skills that match the job description, like handling high-volume enquiries.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Circle Health Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and provide examples of when you've gone above and beyond to ensure a great experience.
✨Familiarise Yourself with the Company
Do some research on Circle Health Group Limited. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to handling high-volume enquiries and your experience in sales or customer support. Practise your responses so you can convey your skills confidently and clearly during the interview.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. A positive attitude can make a huge difference, so be sure to express your eagerness to contribute to the team and enhance the customer experience.
