Patient Liaison Officer

Patient Liaison Officer (The London Independent Hospital)

Salary: Up to £32,000.00 per year (depending on level of experience, training and qualification).

Working hours: 37.5 hours a week.

Location: Stepney Green, London (The London Independent Hospital, part of Circle Health Group).

Duties of this role include

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self‑pay patients including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self‑pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria

• Customer service using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.
• Salary & Benefits
• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!
• Company Culture & Values

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding.

As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world‑class consultants, cutting edge facilities, and care without the wait.

Your health, your choice – we make it happen.

To find out more about the Circle Health Group Philosophy: https://careers. circlehealthgroup. co. uk/why-circle/our-philosophy

We’re also passionate about out people.

With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive.

• Together, we’re shaping the future of healthcare
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