At a Glance
- Tasks: Lead non-clinical operations, ensuring high-quality support and service improvement.
- Company: Join The Sloane Hospital, part of Circle Health Group, known for its inclusive culture.
- Benefits: Earn up to £70,000, enjoy 25+ days holiday, and access private healthcare.
- Other info: Dynamic role with excellent training and career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in senior operational management and strong leadership skills required.
The predicted salary is between 70000 - 70000 £ per year.
The Sloane Hospital in Kent is part of Circle Health Group. This full‑time role (37.5 hours per week) will support the Senior Management Team and requires a flexible shift pattern.
Responsibilities
- Lead the delivery of non‑clinical operational services to ensure safe, efficient, high‑quality support to clinical functions.
- Actively engage with patients, consultants and visitors to promote a positive experience and identify areas for service improvement.
- Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem‑solving.
- Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18‑week standards.
- Oversee effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.
- Maintain a robust governance framework for non‑clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.
- Set, manage and monitor departmental budgets, ensuring costs are controlled and align with overall hospital financial targets.
- Attract, retain and develop a high‑performing operations team, fostering a positive culture of accountability, learning and growth.
Qualifications
- Proven experience in a senior operational management role within a healthcare or similar regulated environment.
- Educated to degree level or postgraduate leadership and management qualification or significant management experience with willingness to undertake a leadership and management qualification.
- Strong leadership, communication and performance management skills.
- Financial and budget management expertise with an understanding of cost control and resource planning.
- Experience with governance frameworks, health and safety regulations, and incident/complaint management.
- Ability to work flexibly, including participation in on‑call duties.
- Degree or formal qualification in Business, Healthcare Management or related discipline.
- Understanding of NHS RTT, NHS Standard Contracts, and private healthcare pathways.
- Familiarity with digital tools, systems reporting and Lean or continuous improvement methodologies.
- Experience in managing estates, facilities or contract services within a healthcare environment.
Salary & Benefits
- Permanent salary up to £70,000 per year (dependent on level of experience, training and qualification).
- 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Management Bonus Scheme.
- Private Pension Scheme.
- Private Healthcare Scheme covering pre‑existing medical conditions.
- Friends & Family Hospital Discounts.
- Family Friendly policies, including enhanced maternity, paternity and adoption pay.
- Non‑contributory life insurance.
- Staff engagement hub providing discounts and voluntary benefits.
- Access to resources, tools and services to support wellbeing.
- Recognition programmes.
- Industry leading training and development opportunities.
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
Director of Operations in London employer: Circle Health Group Limited – Monthly
Circle Health Group, located in Kent, is an exceptional employer for the Director of Operations role, offering a supportive and collaborative work culture that prioritises employee growth and wellbeing. With competitive salaries, generous holiday allowances, and industry-leading training opportunities, employees are empowered to thrive in their careers while contributing to high-quality healthcare services. The organisation's commitment to diversity and inclusion further enhances its appeal, making it a rewarding place to work for those seeking meaningful employment in the healthcare sector.
Contact Details:
Circle Health Group Limited – Monthly Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at The Sloane Hospital. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the hospital's values and recent initiatives. We want you to show that you're not just a fit for the role but also for the culture. Tailor your answers to reflect how your experience aligns with their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your leadership style and how you've driven operational success in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Director of Operations role. Highlight your leadership experience in healthcare and any relevant qualifications to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at The Sloane Hospital. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your operational management skills. Use metrics where possible to show how you've driven efficiency and improved service delivery in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Circle Health Group Limited – Monthly
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities of a Director of Operations, especially in a healthcare setting. Brush up on NHS RTT standards and governance frameworks, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve led teams, improved processes, or managed budgets effectively. This role is all about leading a high-performing operations team, so be ready to impress!
✨Engage with Real Scenarios
Be prepared to discuss how you would handle specific operational challenges. Consider potential service improvements or how you’d manage incidents and complaints. Showing that you can think on your feet will definitely work in your favour.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the hospital’s current operational challenges or how they measure success in this role. It shows you’re genuinely interested and have done your homework!
