At a Glance
- Tasks: Lead non-clinical operations, ensuring high-quality support and service improvement.
- Company: Join The Sloane Hospital, part of Circle Health Group, known for its inclusive culture.
- Benefits: Earn up to £70,000, enjoy 25+ days holiday, and access private healthcare.
- Other info: Dynamic role with excellent training and career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in senior operational management and strong leadership skills required.
The predicted salary is between 70000 - 70000 £ per year.
The Sloane Hospital in Kent is part of Circle Health Group. This full‑time role (37.5 hours per week) will support the Senior Management Team and requires a flexible shift pattern.
Responsibilities
- Lead the delivery of non‑clinical operational services to ensure safe, efficient, high‑quality support to clinical functions.
- Actively engage with patients, consultants and visitors to promote a positive experience and identify areas for service improvement.
- Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem‑solving.
- Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18‑week standards.
- Oversee effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.
- Maintain a robust governance framework for non‑clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.
- Set, manage and monitor departmental budgets, ensuring costs are controlled and align with overall hospital financial targets.
- Attract, retain and develop a high‑performing operations team, fostering a positive culture of accountability, learning and growth.
Qualifications
- Proven experience in a senior operational management role within a healthcare or similar regulated environment.
- Educated to degree level or postgraduate leadership and management qualification or significant management experience with willingness to undertake a leadership and management qualification.
- Strong leadership, communication and performance management skills.
- Financial and budget management expertise with an understanding of cost control and resource planning.
- Experience with governance frameworks, health and safety regulations, and incident/complaint management.
- Ability to work flexibly, including participation in on‑call duties.
- Degree or formal qualification in Business, Healthcare Management or related discipline.
- Understanding of NHS RTT, NHS Standard Contracts, and private healthcare pathways.
- Familiarity with digital tools, systems reporting and Lean or continuous improvement methodologies.
- Experience in managing estates, facilities or contract services within a healthcare environment.
Salary & Benefits
- Permanent salary up to £70,000 per year (dependent on level of experience, training and qualification).
- 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Management Bonus Scheme.
- Private Pension Scheme.
- Private Healthcare Scheme covering pre‑existing medical conditions.
- Friends & Family Hospital Discounts.
- Family Friendly policies, including enhanced maternity, paternity and adoption pay.
- Non‑contributory life insurance.
- Staff engagement hub providing discounts and voluntary benefits.
- Access to resources, tools and services to support wellbeing.
- Recognition programmes.
- Industry leading training and development opportunities.
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
Director of Operations employer: Circle Health Group Limited – Monthly
Circle Health Group, located in Kent, is an exceptional employer that prioritises the well-being and professional growth of its staff. With a strong focus on fostering a positive work culture, employees benefit from industry-leading training opportunities, generous holiday allowances, and comprehensive healthcare schemes. The organisation's commitment to inclusivity and employee engagement ensures that every team member can thrive while contributing to high-quality patient care.
Contact Details:
Circle Health Group Limited – Monthly Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at The Sloane Hospital. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by researching the hospital's values and recent initiatives. We want you to show that you're not just a fit for the role but also for the culture at Circle Health Group.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and improved operations in previous roles. This will help us see your potential impact as our Director of Operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Director of Operations role. Highlight your experience in operational management, especially in healthcare, and showcase any relevant qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your leadership and problem-solving skills.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to illustrate your impact, like improvements in service levels or budget management. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Circle Health Group Limited – Monthly
✨Know Your Stuff
Make sure you’re well-versed in the specifics of operational management within healthcare. Brush up on NHS RTT standards and governance frameworks, as these will likely come up in conversation. Being able to discuss your experience with these topics will show that you’re not just a good fit, but that you’re genuinely interested in the role.
✨Showcase Your Leadership Style
As a Director of Operations, your leadership style is crucial. Be prepared to share examples of how you've led teams in the past, particularly in high-pressure environments. Discuss how you foster a culture of accountability and growth, and be ready to explain how you handle challenges and motivate your team.
✨Engage with Real Scenarios
Think of specific situations where you’ve improved operational efficiency or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your problem-solving skills and demonstrate your ability to enhance patient and staff experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the hospital’s current operational challenges and future goals. This shows that you’re proactive and genuinely interested in contributing to their success. It also gives you a chance to assess if the organisation aligns with your values and career aspirations.
