At a Glance
- Tasks: Provide 2nd line IT support and technical guidance to customers.
- Company: Join a well-established MSP with a supportive management team.
- Benefits: Starting salary £28K-£31K, 29 days leave, and training opportunities.
- Other info: Earn referral bonuses and enjoy a friendly team atmosphere.
- Why this job: Grow your career in a dynamic environment with plenty of learning.
- Qualifications: Experience in 2nd line support and knowledge of Windows Server and Office 365.
The predicted salary is between 28000 - 31000 £ per year.
A strong 2nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers across Berkshire. This is an office-based role, with occasional customer visits when required.
Key Skills Required:
- Previous escalation IT support - 2nd Line
- MSP Experience highly advantageous
- Windows Server administration & troubleshooting
- Office 365 Admin (i.e Teams, SharePoint, OneDrive, Exchange Online)
- Azure Virtual Desktop, Remote Desktop Services
- General networking administration - TCP/IP, DNS, DHCP, VPNs
- Full UK Drivers licence is essential
Preferred (not essential):
- Good Intune/MDM experience
- Autopilot
- MFA/Conditional Access Policies
This is a customer-facing role working with an approachable and supportive management team, who encourage active learning and support their staff to develop towards their goals through on the job and online learning. As a company who foster development, this is your ticket to work your way up the career ladder and grow within the business.
Roles and responsibilities:
- Provide 2nd line support for all customers via phone, email or face-to-face
- Provide an escalation point for 1st line colleagues.
- Offer technical guidance aligned with industry best practices for both clients and internal teams.
- Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
- Identify and drive through opportunities for improvement/change via the Service Improvement.
With this opportunity, you will achieve:
- Starting salary £28K-£31K DOE
- 29 days annual leave (inc. Bank Holidays)
- Contributory pension scheme
- Plenty of training and development opportunities e.g. Microsoft Certifications
- Plus much more
Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.
Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Office 365, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, reading, Winnersh, Wokingham, Berkshire, Padworth, Bracknell, Maidenhead, Basingstoke.
2nd Line IT Support Engineer in Wokingham employer: Circle Group
Join a well-established Managed Service Provider in Wokingham, where you will be part of a supportive and approachable team that prioritises employee development and growth. With a focus on continuous learning, including opportunities for Microsoft Certifications, and a generous benefits package including 29 days of annual leave, this role offers a rewarding environment for IT professionals looking to advance their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Wokingham
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Berkshire to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Windows Server and Office 365. This can be a great conversation starter during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on common troubleshooting scenarios related to networking and IT support. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly to us, as it gives you a better chance of standing out. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace 2nd Line IT Support Engineer in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, Office 365, and network troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your MSP experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for IT support and how you can contribute to our friendly and supportive environment.
Showcase Your Customer Service Skills:Since this is a customer-facing role, make sure to highlight any previous experience where you’ve provided excellent support. We love candidates who can communicate effectively and keep clients happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Circle Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Office 365, and general networking concepts like TCP/IP and DNS. Be ready to discuss specific scenarios where you've used these skills in past roles, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since this is a customer-facing role, be prepared to share examples of how you've effectively communicated with clients in the past. Highlight any instances where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to handle support queries professionally.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life troubleshooting situations. Practice explaining your thought process when diagnosing and resolving IT issues. This will help the interviewers see how you approach problems and your ability to think on your feet.
✨Express Your Willingness to Learn
The company values development and growth, so make sure to convey your eagerness to learn new technologies and improve your skills. Mention any relevant certifications you're pursuing or training you've completed, as this shows your commitment to professional development.
