At a Glance
- Tasks: Provide 2nd/3rd line IT support and troubleshoot client systems both remotely and onsite.
- Company: Join a close-knit, growing MSP in a modern office environment.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and ongoing training support.
- Other info: Enjoy a supportive team culture and excellent career growth opportunities.
- Why this job: Take your IT career to the next level with a people-first company that values teamwork.
- Qualifications: Experience in 2nd/3rd line support and strong knowledge of Windows Server and networking.
The predicted salary is between 45000 - 55000 £ per year.
A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work.
What You'll Be Doing:
- Deliver 2nd/3rd line support across client systems-remotely and onsite.
- Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Perform server patching, system updates, and software rollouts.
- Support LAN/WAN setups, VPNs, and network infrastructure.
- Maintain IT security, backups, and disaster recovery solutions.
- Assist with infrastructure upgrades and new tech implementations.
- Maintain accurate technical documentation and asset records.
- Provide guidance on cybersecurity and IT best practices.
What You'll Bring:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms.
- Solid understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities.
- Full UK driving licence and access to a vehicle.
- Relevant certifications (e.g. CompTIA, Microsoft, Azure Fundamentals) are a plus.
What's on Offer:
- Starting salary from £35,000-£40,000 (depending on experience)
- Hybrid working: 3 days in the office, 2 days from home
- 25 days holiday + bank holidays
- 10% discretionary bonus
- Healthcare scheme membership
- Pension scheme
- Ongoing training and certification support
- A friendly, supportive team in a modern office environment
If you're ready to take the next step in your IT career with a people-first MSP that values technical excellence and team culture, we'd love to hear from you.
Senior IT Support Technician in Watford employer: Circle Group
Join a leading global organisation as the Head of VAT & Indirect Tax in London, where you will thrive in a collaborative and innovative work culture that values professional growth and continuous improvement. With competitive salaries and a hybrid working model, this role offers the opportunity to engage with complex international tax matters while being supported by a dynamic team dedicated to excellence. Experience a workplace that prioritises employee development and fosters a proactive approach to modernising tax processes, making it an exceptional employer for ambitious VAT professionals.
