At a Glance
- Tasks: Lead IT services, ensuring secure and high-performing technology support for the organisation.
- Company: Join a dynamic team in Hampshire with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, substantial holiday allowance, and hybrid working options.
- Other info: Flexible working environment with opportunities for professional development and growth.
- Why this job: Make a real impact by shaping IT strategy and leading specialist teams.
- Qualifications: Proven experience in ICT support, strong communication, and leadership skills required.
The predicted salary is between 47000 - 47000 € per year.
We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms. You'll be working in a hybrid environment, based between 2-3 days per week in the office/on sites around Hampshire and the remainder of the week working remotely.
Skills and experience required:
- Proven experience in an ICT support and delivery environment.
- Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4.
- Understanding of system integration principles and software testing methodologies.
- Strong background in enterprise architecture, infrastructure, and network design.
- Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
- Strong customer focus with a commitment to delivering high-quality service.
- Excellent communication skills, with the ability to explain technical concepts in plain English.
- Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
- Strong influencing, negotiation, and stakeholder management skills.
- Ability to build effective working relationships with colleagues, suppliers, and partners.
- Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
- High level of attention to detail, particularly when working with data and systems.
- Strong verbal, written, and presentation skills.
- Commitment to continuous professional development.
- Ability to work flexibly to support operational requirements.
- High levels of integrity and confidentiality when handling sensitive information.
- Full driving licence and willingness to travel as required.
What you'd be doing:
- Provide technical support and contribute to the delivery of ICT services across the organisation.
- Line manage senior technical staff and specialist systems roles.
- Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
- Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
- Maintain and regularly review support documentation to ensure accuracy and effectiveness.
- Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
- Provide technical leadership on system integrations and interfaces with third-party applications.
- Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
- Manage workload effectively across operational support and project delivery.
- Ensure high data quality through detailed analysis and validation of system data.
- Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits: Substantial holiday allowance plus
IT Services Support Manager in Southampton employer: Circle Group
Join a forward-thinking organisation in Hampshire as an IT Services Support Manager, where you will play a pivotal role in shaping technology services that drive critical operations. Enjoy a hybrid work environment that promotes flexibility, alongside a commitment to employee growth through continuous professional development and a supportive work culture. With competitive salary offerings and a substantial holiday allowance, this is an excellent opportunity for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Support Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT governance and service delivery frameworks. We recommend doing mock interviews with friends or using online platforms to get comfortable explaining your technical expertise in plain English.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, highlight specific projects where you led technical strategy or improved service delivery. This will help potential employers see your value right away!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Services Support Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Support Manager role. Highlight your experience in ICT support and delivery, and don’t forget to showcase your understanding of IT governance and service delivery frameworks like ITILv4.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your technical leadership experience and how you’ve successfully managed teams and projects in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon where possible. We want to see how you can explain complex concepts in plain English!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Circle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of IT governance, service delivery frameworks like ITILv4, and system integration principles. Be ready to discuss how you've applied these in your previous roles, as this will show that you can hit the ground running.
✨Showcase Your Leadership Skills
As an IT Services Support Manager, you'll be leading teams and managing relationships. Prepare examples of how you've successfully led technical staff or managed projects in the past. Highlight your ability to influence and negotiate with stakeholders to demonstrate your leadership capabilities.
✨Communicate Clearly
You’ll need to explain complex technical concepts in plain English. Practice articulating your thoughts clearly and concisely. Consider doing a mock interview with a friend where you explain your past experiences without using jargon, so you can showcase your communication skills effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a software rollout or dealing with a data security issue. Think through potential scenarios beforehand and prepare structured responses that highlight your problem-solving skills and attention to detail.
